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Operations Manager - Sales Manager - Key Account Manager

Operations Manager - Sales Manager - Key Account Manager

Work Experience

1Honeywell (1987 – 2003):
1.1. Operations Manager Honeywell & Co Oman LLC
Period: April 2000 – May 2003
Location: Muscat, Sultanate of Oman
General: Leading Operations of Honeywell Office in Oman with responsibility over 10 direct reports (in office).
P&L accountability for $3mio to $5mio business annually.
Accountability: Delivering bookings, revenue, op profit, working capital as per AOP.
Results:
2000: revenue $3.35mio, > 15% net operating profit.
2001: revenue $2.40mio, > 15% net operating profit.
2002: revenue $3.93mio, > 15% net operating profit.
Industry:
Industrial Automation & Control Business.
Coverage of Oil & Gas, Refinery customers
Detailed Responsibilities:
Sales: Account Manager for Major Customers in Oman
Marketing: Development of New Customers and regions –
Yemen.
Organizing Product Introductions, Seminars.
Operations Management: Cost Control,
Revenue Creation, Credit Management, People
Management (motivation, objectives setting,
performance reviews, hiring, training ...),
Managing Distributorship for Homes & Building
Controls Market.

1.2. International Account Manager – Strategic Marketing Division Honeywell Europe
Period: Jan. 1998 – April 2000
Location: European Headquarters, PACE, Brussels, Belgium.
Accountability: European Booking for Amoco
Worldwide Booking for Borealis, Fina, Solvay.
Results:
Set-up Borealis Global Business Agreement (Jan
99 finalized)
Set-up Borealis Global Services Agreement (End
99/Begin 2000)
Set-up Petrofina Global Business Agreement (Nov
98)
Contributed Successfully to Project Awards all
over Europe (Sweden, Norway, Finland, Portugal,
Italy, Belgium, UK, Germany) and in Middle East
(+/- $20mio)
Sales & Execution of Year2K-Transition Services.
Initiated Key Account Management Initiative in
Europe
Initiated Value based Account Management
Industries: HPI, Chemicals, Pharmaceutical

1.3. National Account Manager – Honeywell Belgium
Period: Nov. 1991 – Dec. 1997
Location: Brussels, Belgium.
Accountability:
Bookings in Belgium for Honeywell Sales to
Specific Customers
Development of new customers
Results:
Continuous Booking Growth
1992: $2mio Booking
1993: $2.5mio Booking
1994: $3mio Booking
1995: $4.5mio Booking
1996: $15mio Booking
1997: $6mio Booking
Exceptional Sales
Multiplied project prospects in booking from 3 to
10 times by expanding scope of Honeywell supply
with introduction of elements in portfolio:
Borealis Antwerp: from $1 mio to $10mio (MIV)
Borealis Beringen: from $1mio to $3mio
Amoco Geel PTA3: from $2mio to $6mio
Industries: HPI, Chemicals, Pharmaceutical

1.4. International Project Manager
Period: July 1989 – October 1991
Location: European Headquarters, PACE, Brussels, Belgium.
Accountability:
In budget, in time and on quality delivery of major
projects in industry.
Responsible for maintaining and improving project
management quality procedures.
Results:
Successful delivery of projects:
BASF Antwerp (MDI, Aniline,…)
PP Irak
Shell Haven
Successfully maintained ISO9001 certificate for
project management

1.5. Senior Application engineer TDC3000 (software)
Period: August 1987 – June 1989
Location: European Headquarters, PACE, Brussels, Belgium.

2. Process Engineer Kaneka Belgium (1984 –1987)

3. Assistant, Optimization (LP, QP...)KU Leuven
(1982 – 1984)
Division Chemical Engineering, K.U. Leuven.
Prof. M. Rijckaert.


Education

1. Masters
KUL Leuven, Belgium
Applied Sciences (’76 – ’81)
Graduation 1981: Chemical Engineering
2. MBA
PUC Hasselt, Belgium
Master of Business & Administration (’91 – ’93)


Skills

1. Sales
1.1. Management including
- organizing, planning, reviewing and controlling sales activities.
- organization of seminars, promotions and presentations.
- management and control of payment terms, account receivables.
- market evaluation (market evolution, share, competition)
1.2. Key Account Management
- International & National Key Account Management (B2B), including Customer Relationship Management.
- Setting up global alliances (B2B).
1.3. B2B Sales
- Triggering, analyzing, leading, negotiating and concluding international & national sales efforts of large complex multimillion dollar solutions to multinational companies in the B2B environment. Solutions include hardware, software and services.
1.4. Business Development
- Attracting successfully new customers.
1.5. Sales Techniques:
- Consultative Selling
- Target Account Selling
- Value Based Selling.

2. Operations
2.1. Operations Management including
- planning, resourcing, monitoring execution of projects and services, cost control.
- People Management including hiring, firing, job descriptions, performance appraisals, training planning, and compensation setting.
- Business Management including budget planning, budget management, revenue management, credit management, P&L management & delivery.
- Project Management of international software & hardware projects.
- Engineering:
Software Development according to the Waterfall-Model
Assisting/Executing in all stages of projects (Concept,
Basic, Detailed, Commissioning, Start-Up)

3. Skills
3.1. Technical: Chemical Process, Mechanical, Control Systems, Automation Systems, PLC's, Information Systems, PC's, Instrumentation, Water & Waste Water Management, Energy Management.
3.2. Quality Management including Project Management Procedures, and Six Sigma for Greenbelt Growth.
3.3. Presentation skills.
3.4. Negotiation skills.
3.5. PC skills including Word-processing, Excel, PowerPoint, Access, Internet, Web building...
3.6. Multilingual: Fluent in English, French, German, and Dutch. Basics of Spanish, Arabic.
3.7. Large International Experience (Europe, North-America, Middle-East).


Languages

-English: Fluently speaking, reading and writing.
-French: Fluently speaking, reading, high level in writing.
-German: Fluently speaking, reading, high level in writing.
-Mother tongue: Dutch


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