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Network Management Systems Designer

Network Management Systems Designer

Work Experience

26th January 2001 – Present Day: Interim Manager, KnowWare Fast B.V. (Retained by client); [Den Haag, The Netherlands]
Setting up administrative & legal structure for a Telecoms Management Solutions Provider
- Plan service introduction, roll-out & hand-over,
- Application for European patents for, and technical/strategic development of a GSM service enhancement tool,
- Design, plan, install & test a small PC/UNIX based SOHO LAN, including power, security & resilience requirements.
- Recruitment & retention of staff, workload design & terms & conditions definition
9th October 2000 – 25th January 2002: Senior NMS Design Consultant, to Worldcom [Amsterdam, The Netherlands]
- Captured User Requirements for Proof of Concept for possible European wide deployment of Acterna remote STM-1/4 test-head.
- Designed ad hoc Network Management Systems
- Designed, Drafted & Published Alcatel NMC User Acceptance Tests
- Managed the Integration of evolving technologies onto existing NMS platforms
- Developed of NMS design processes & procedures
- Captured Requirements for the development and configuration of Network Management platforms for Alcatel AGSG & Lucent ICD (Soft switches) – This is a completely new platform & management system within the organisation
- Project Managed the integration of WorldCom’s & UUNet’s Netcool management platforms for Softswitch management
- Specified Traffic & Performance Management parameters for Softswitches
- Investigated & recommended potential Performance & Traffic Management Solutions
- Conceived, Organised & Chaired a NMS User Group & Forum
- Managed Contractor & 3rd party maintenance teams
8th May 2000 – 18th September 2000: Service Development Consultant – IP Management Tools, to KPNQwest BV [Den Haag, The Netherlands]
- Designed & Managed Roll-Out Of Pan-European HP OpenView IP Network Management System,
- Designed & Managed the implementation of a Network Management System for Nortel Networks Shasta 5000 multi-purpose IP service platform,
- Reviewed And Upgraded Customer Network Management System
- Developed & Enhanced Network Management Processes & Procedures
- Reviewed Alarm Filtering & Event Correlation Systems
- Managed Of 3rd Party Suppliers
- Managed Of Pan-European (7 Nation) Virtual Competence Team
- Monitored, Reviewed & Recommended NMS For Next Generation Product Service Management
- Bid Preparation in support of Major IP Network Management Sales Initiative
21st February 2000 – 21st April 2000: Telecoms Analyst Consultant to GTS. [Groenendaal, Belgium]
- Captured requirements for a predictive network-planning tool,
- Captured requirements for a network-planning program management tool,
- Delivered network planning tool requirements,
- Produced recommendations on technical architecture and products,
- Produced Rollout Work plans.
27th September 1999 - 18th February 2000: Project Management Consultant to BT (Worldwide)/Concert BV. [Amsterdam, The Netherlands]
- Project management and cost control of resources relating to the European roll-out of the Micromuse Netcool/OMNIbus integrated network management tool,
- Co-ordinated with internal Netcool/OMNIbus development team and external software suppliers,
- Co-ordinated with senior management; producing regular progress reports and recommending strategy modifications,
- Captured end user interface requirements and making recommendations on the uses of Netcool/OMNIbus,
- Specified new functions for implementation
- Built processes (to agreed ISO standards) for the use of Netcool/OMNIbus,
- Created OMNIbus user group within concert European operations,
- Recommended changes to organisation-wide usage and methodology,
- Virtual management of 12 staff.
21st January 1999 - 12th August 1999: Network Management Systems Consultant to Dutchtone BV. [Den Haag, The Netherlands.]
- Project managed, defined and designed an Alcatel based Network Management System (NMS) for the Dutchtone GSM microwave transmission network,
- Advised on on-site & central documentation requirements (to ISO standards),
- Defined & produced procedures & interfaces for the provisioning group (to ISO standards),
- Managed 3rd party installation teams and procedures,
- Prepared processes & procedures and specified requirements for network expansion.
5th May 1998 - 5th November 1998: Traffic Management Consultant to o.tel.o GmbH, [Köln, Germany].
- Produced processes & procedures for service assurance, traffic management; congestion control.
- Defined network management parameters, establishing interfaces
- Managed 3rd party support teams and procedures,
- Produced test documentation and undertook code implementation testing on evaluation AXE10 switch
7th April 1997 - 29th April 1998: Network Operations Centre Design Consultant to Ericsson Telecom AB, [Stockholm, Sweden]
- Produced processes & procedures for design, installation and operation of the Ericsson "flagship" network operations centre (NOC) in Stockholm
- Evaluated & configured management software for the NOC
- Trained NOC team members
- Recommended solutions to real and anticipated problems over the complete life-cycle of the NOC
- Supported the sales & marketing in the production of service level agreements & service contracts for network operations & maintenance
21st October 1996 - 4th April 1997: Magellan Maintenance "Prime"; Nortel Networks Ltd. [Harlow, UK]
- Oversaw the transfer of the Magellan & Passport switch maintenance function into a separate business unit.
- Developed process models for the maintenance procedure to optimise world-wide resources.
- Managed internal and external world-wide sub-contractors for Nortel Network’s Magellan product range.
- Developed the Magellan global training program.
- Constructed and agreed global service contracts on behalf of Nortel Networks.
- Managed the division’s transfer from Macintosh to PC computing systems.
- Represented Nortel Networks at various ad-hoc meetings and presentations.
- One permanent direct report, plus one graduate trainee.
1st June 1996 - 18th October 1996: Owner/Senior Consultant; KnowWare Fast, [Poole, UK]
- Provided computing (software & hardware) advice, solutions & support to businesses and individuals.
- Maintained several LAN systems (Ethernet, UTP, STP, Fibre Optic), planned and developed migration onto FDDI network; installed and tested equipment (Bridges, Hubs, Routers). Evaluated emerging technologies. (at Siemens plc., Poole (UK)).
- Relocated Work Stations, tested and installed as required (at Lombard Finance, Eastleigh (UK)).
13th June 1995 - 28th May 1996: Operations Manager; DTT (UK) Ltd., [Bournemouth, UK]
- Set up and ran an international telecoms network, including choice of location switch and carriers, transmission equipment, LAN, and operational functionality.
- Obtained UK Telecoms Licence & interconnect agreements with BT & Mercury.
- Responsible for the office PBX, Customer Service Centre, Local Area Network, Training, Health & Safety implementation, accommodation and general building security.
- Drafted various legal documents (e.g. SLAs, Maintenance Contracts) and Operations Manuals.
1st June 1994 - 12th June 1995: Owner/Senior Consultant; KnowWare Fast, [Colchester, UK]
- Provided computing (software & hardware) advice, solutions & support to small businesses.
1987-1994: Risk Assessor & Deployment Database Manager; British Telecom, [London, UK]
- Researched for the provision of a minimal risk public switched international telephone network.
- Produced Board-level audit & review documents on the status of the Global Telecoms Network.
1973-1987 Technical Officer/Technician/Apprentice; Post Office Telecommunications, [Various Locations, UK]

Education

Full telecommunications apprenticeship. To City & Guilds 4th year in Telecommunications. Continuing Open University (OU) studies leading to BSc (Hons). Various Management, Technical and Computing Courses as required.
Educational History
1999 - 2000 Basic Dutch
1998 AXE 10 User (Self Tuition)
1996 Graphs, Networks & Design (OU)
1994 Probability & Statistics (OU), Understanding Space & Time (OU)
1993 Introduction to IT (OU), Managing Through Team-work
1992 Introduction to IT 2nd Level Course (OU), Personal Effectiveness Program
1991 Mathematics 2nd Level Course (OU), Safety For Managers, Appraisal & Counselling, Presentation Skills
1990 Mathematics Foundation Course (OU), Total Quality Seminar, Effective Presentation Skills
1989 Report Writing, Computer Network Security, Developing Managerial Skills 2
1988 Novell Netware 286, Interpersonal Skills
1987 dBase III+ Intermediate & Advanced, General Management 1
1986 dBase III Advanced, WordStar Introduction, Management Introduction - Module 2, National Extension College (NEC) Maths, NEC General & Communication Studies
1985 Basic Computers, IBM-PC Introduction, Advanced Digital Logic, dBase III Introduction, Management Introduction - Module 1
1981 Principals of Digital Logic
1977-1984 Various Specialist Transmission & Switch Maintenance Courses
1976 G&G - Telecommunication Principles C
1974 Advanced Technical French
1972 Basic Technical French
1972-1974 City & Guilds 271 Telecoms Studies - Part 1
1972-1975 BT/PO/GPO Telecoms Apprenticeship


Skills

Telecoms Exposure (Strategic, Tactical & Operational
- Alcatel NMC, ACSG (Softswitch)
- AT&T 5ESS
- CCITT R2, C4, C5, C7, DPNSS, ISDN Signalling
- Disaster Management
- DTN ISP120
- Echo Control
- Ericsson ARM20, AXE10
- FCAPS
- Lucent ICD (Softswitch)
- Network Management
- Network Management System Design
- Network Operations Centre Design
- Network Planning
- NortelNetworks Passport, DPN100 (Magellan), Shasta 5000
- TCP/IP
- Traffic Management
- PDH (2-565M)
- Plessey 5005T, PKS610
- Process & Procedure Definition
- SDH
- SDX 40e, SDX 60n
- Service Assurance
- Voice Compression
Software Skills (Installation and/or Use)
Communications
- e-mail packages
- Fax & Modem Software
- Microsoft Internet Explorer,
- Netscape
- Terminal Emulation software
- Wingate Firewall & Proxy Server
Customer Relationship Management Systems
- Business Objects
- Clarify
- Remedy ARS
- Vantive
Databases
- Ashton-Tate dBase III & IV
- Claris FileMaker Pro
General
- 3Com Palm Pilot
- Lotus Smartsuite: 123, Organiser, Symphony, Freelance, Manuscript
- Microsoft Office 97, 98, 2000; Access, Excel, Mail, Outlook, PowerPoint, Project, Word, Works,
Graphics
- ABC Flowcharter
- Claris Draw
- CorelDRAW!
- Visio
Information Management Systems
- Lotus Notes
- Scopus
Network Management Systems
- Alcatel A1135 NMC
- HP OpenView NNM
- Micromuse Netcool OMNIbus/Impact
Operating Systems
- Apple OS
- Microsoft Windows
- MS-DOS
- Novell Netware
Word Processing
- WordStar
- Xerox Ventura

Languages

English (Fluent - Mother Tongue), French (Comfortable), Dutch (Intermediate), German (Very Basic), Swedish (Very Basic)

Other

Spending Time With My Children; Listening to Music; Keep Fit; House Renovation; Gardening; Walking; Computing; Physics (QED/Relativity); Local History; Environmental Issues, Travel. Learning the language, dialects and culture of any country in which I work.

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