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Strategic and Process Consultant

Work Experience

Relevant Work Experience
1990 - Present-
Various Marketing Management Roles: 5 years
Seagate Technology - European Trade Show Marketing Coordinator Promoted to Senior Accounts Specialist. - Netherlands
Phantasm Video - European Sales & Marketing Manager - Netherlands
Andreas Graf Adverting - Advertising Planning & implementation - Germany
ERMA Institute - Marketing Research & Customer Response - Canada

DockersEurope: A Levis Strauss Co.
3 years European-wide Retail Forecast/Merchandise Manager

Line Management: Category/Forecasting Management
Tasks: Category/Range Planning, Stock Management, Sales Forecasting for all Retail Dockers Stores across Europe. Location: Amsterdam.

Project Management Role
Arthur Planning Software Implementation: Merchandise Planning System -Project lead
Retail Replenishment: develop recommendation on business need and advise on systems selection requirements - Project Leader Selection Phase.
Special Handling: Research and determine primary special handling needs of business units. - Chairperson for Investigation Committee.

Andersen Consulting (Accenture)
3 years - Senior Process Consultant: Strategic & Process Consulting, CRM and Project

Strategic Consulting: Business Plan & Performance Management
Title Project Manager: Project: Planning Phase Team at a Transportation Firm.
Tasks: identify benefits and cost model of nine projects and develop one consolidated
Program business plan.
Title: Project Lead. Project: Benchmark Study for Consumer Market in the Dutch Energy.

Process Consulting & Customer Relationship Management
Title: Change Agent/Project member: Project: Assortment Organization and Optimization.
Client: DIY retailer. Tasks: change agent hands on approach to define and implement organizational quick wins and identify standard reports & management process for assortment optimization i.e. analyses and planning. Conduct analysis and make conclusion recommendations.
Title: Project leader: Project: External Dealer Channels at Dutch Telecom. Tasks: develop project plan, agree project deliverables, primary client relationship management /communication.Coordinate project team activities, Process model work, Cost/Benefit Assessment.
Title: Project leader: Project: Generic Process Model at Department store retailer. Tasks: create a project plan for a project group to develop a generic process model and supporting documentation. Guide team members and give direction on deliverables and meeting project deadlines.

ADV Consulting
1 year - Director: Strategic & Process Consulting, Issue & Crisis Management, Business Coaching
European Union Nutritionist Forum: Business Coaching & Communication Training: European-wide PHd level Effective Communication and Career Training
University Lecturer: International Marketing/ Issue & Crisis Management
Various Corporate Clients: Strategic & Process Consulting
Training Institutes & Workshops: Issue & Crisis Management & Business Coaching

Education

Formal Education

Bachelors Degree: International Business Administration, USA
Fulbright Scholar: Bilingual MBA , Saarbrucken, Germany

International Education


„X Fulbright Scholar: Bilingual MBA , Saarbrucken, Germany
„X ISEP - Exchange Student at Justus Liebig Unversitat, Giessen, Germany.
„X ASSE-Student at Kollegschule Kikweg Gymnasium, Dusseldorf, Germany.

Skills

Software Applications & Computer Skills

Text Programs:
Word, WordPerfect, Excel, Powerpoint,
Retail Systems - Arthur Planning, JDA
Databases/Warehousing - Business Objects, SPSS, ACCESS, Oracle Forms
Project Management - MS Project, Workbench
Internet Based:
Internet, Outlook/Netscape,Email,Net- Meeting,Web-Conferencing


Key Training & Certifications


Essence Human Development Training
Process Awareness Training
Forecasting/Merchandise & Inventory Management, Dockers Europe
Case Stucy Development, Andersen Consulting
Issue Based Problem Solving , Andersen Consulting
Customer Relationship Management , Andersen Consulting
Project & Program Management , Andersen Consulting & Dockers Europe
Performance Management, Andersen Consulting
Process Management, Andersen Consulting

Languages

Language Skills

English - Mother Tongue
Dutch -Spoken/Listen/Reading - Fluent Written - Good
German - Spoken/Listen/Reading - Good Written - Good
French -Spoken/Listen/Reading/Written - Fair

Other

Areas of Expertise:


Strategic & Process Consulting - Strategic Intent, Performance & Process Management
General Management - Issue & Crisis Management, Business Coaching
Program and Project Management- organizational, business process, software applications
Marketing Management - Customer Relationship Management, Merchandise Management

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