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Program & Project Manager

Work Experience

Concise professional experience overview

I have more than twelve years experience with business consulting, project / program management and (interim) line management in a wide range of branches including professional services, banks and insurance companies, logistics, ICT service providers, telecommunications and government.

Jul 2007 – present Consultancy
• Service Provider Manager & Project Manager – ING, Amsterdam
• Project manager Change management and IT – Achmea, Noordwijk
• Global Head of Demand Management of the Document Management and Workflow department – ABN AMRO, Amstelveen

Feb 2004 – Jun 2007 International Network Services
• Managing Consultant Benelux Operation
• Manager EMEA Practices
• Project manager implementation active directory and exchange infrastructure – Alex Beleggersbank, Amsterdam
• Business consultant integration IT departments – Fundeon, Harderwijk
• Project manager & business consultant design network operations center – Riyad bank, Riyadh, Saudi Arabia
• Project manager call center assessment – Kenya Airways, Nairobi, Kenya
• Project manager IP renumbering strategy – Eurocontrol, Brussels, Belgium
• Project manager INS part outsourcing proposal ABN AMRO data network – Orange/KPN, Amsterdam
• Crisis manager data center move from UK to US – Willis, Ipswich, England
• Project manager design en implementation performance dashboard application – IAEA, Vienna, Austria
• Lead consultant performance assessment – Ministerie van Sociale Zaken en Werkgelegenheid, Den Haag
• Business consultant design global service level management process – DHL, London, England

Oct 2001 – Jan 2004 KPMG
• Manager Business Consultancy
• Program manager reorganization IT department

Sep 2000 – Aug 2001 Lucent Technologies (International Network Services)
• Project manager & business consultant design and implementation European bid en proposal process – Lucent Technologies, Hilversum
• Project manager & business consultant implementation and handover of operational ASP infrastructure – Cyberroute, Den Haag
• Business consultant design and implementation incident, configuration and performance management processes – QSC, Amersfoort
• Business consultant assessment operations center – Interxion, Schiphol-Rijk

Jul 1998 – Aug 2000 Seneca Advanced Communications
• Interim operations manager data/IP – Global One, Schiphol-Rijk
• Interim manager Data & Voice Network team – AT&T-Unisource Hoofddorp
• Network manager corporate network – AT&T-Unisource, Hoofdorp

Aug 1997 – Jun 1998 Unisource Business Networks
• Project leader performance application
• Project leader design and implementation VLAN service

Sep 1993 - Jul 1997 Delft University of Technology – Ph.D. research
• Scientific researcher
• Teacher

Education

2000 – 2001 Master of Business Administration at Webster University in Leiden (MBA diploma)
1993 – 1997 Theoretical Physics at Delft University of Technology (Ph.D. diploma)
1988 – 1993 Applied Physics at Eindhoven University of Technology (M.Sc. diploma)
1982 – 1988 Voorbereidend Wetenschappelijk Onderwijs, Atheneum B (diploma cum laude)

Professional Education

Management and leadership
• Nijenrode management training
• Leading Teams
• Effective leadership
• Strategic management
• Change management
• Recruiting for success

Project management
• Prince2 Foundation
• Prince2 Practitioner
• PMP Project Management
• Project Management: Tools and concepts

Business consultancy
• ITIL Foundation
• Client Acceptance and Anti Money Laundering
• Compliance Principles
• Basel II Introduction
• Financial Markets

Sales
• Building commercial relationships and acquisition
• Writing winning proposals

Technology
• GSM Fundamentals
• UMTS Fundamentals
• Data communications: ATM, Frame Relay, TCP/IP, X.25, ISDN, Ethernet, Token Ring, encryption, security, routing, bridging, switching, cabling, network design

MBA curriculum Webster University Leiden
• Business policies and strategies
• Marketing
• Organizational behavior and leadership
• Decision-making processes
• Developing and managing human resources
• Current economic analysis
• Managerial economics
• Macroeconomics
• Accounting theory and practice
• Business finance
• Advanced corporate finance
• Operations management and project management
• Business information systems
• Applied business statistics

Languages

Dutch, English and German

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