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Shared Service Centers & Operational Excellence

Shared Service Centers & Operational Excellence

Work Experience

Working experience

January 2006 ¡V today, (Worldwide)
* Consultant & Interim Manager ¡V ICT & Finance
(Shared Service Centres & Operational Excellence).
Assignment (January 2006 ¡V TBD)

Operational Excellence: Productivity Analysis and Business Process Re-engineering for a UK based Secondment company with 10.000 FTE ¡V as part of Due Diligence for Management buy-in.
Process Mapping.
Quality Management.
Time & Motion.
KPI¡¦s.
Work-flow.

May ¡V December 2005 DHL / Regional Shared Service Center Poland and Dubai
(Germany, Belgium, Czech Republic, Poland, Dubai)
* Program Lead Design of ICT and Process Organization, Change & Transition Management of the SSC (Shared Service Centre).
Responsibilities Phase I
Change Management SSC and SAP Implementation.
Transition Approach and Strategy.
Business Case.
Managing team of 50 heads.

Scope:
DHL Express ¡V Europe.

Successes:
Delivery of Feasibility study, Business Case and detailed Plan on time, to standards and within budget.

June 2004 ¡V July 2005 DHL / Regional Shared Service Center Cologne
(Germany, Czech Republic, The Netherlands, Kuala Lumpur)
* ICT Manager / Program Lead Design of ICT and Process Organization, Change & Transition Management of the SSC (Shared Service Centre).

Responsibilities:
Change Management SSC and SAP Implementation.
SAP ¡V Legacy Systems interface development at Prague Data Center.
DHL WWE representative for Organizational Design, Process and System optimisation.
Transition DHL WWE F&A activities into SSC Cologne.

Scope:
DHL Express ¡V Germany, Worldwide Express division.
Managing team of 250 heads.

Successes:
Delivery on time, to standards and within budget.
Ensured Business Continuity.


February 2002 ¡V May 2004 DHL / Regional Shared Service Center Maastricht, (Europe)
* ICT Manager / Quality & Process Improvement Manager
Department: Finance Control, Service & Quality (26 FTE).

Responsibilities:
Develop and implement a Quality Management System (line management 10 direct reports).
Business Process Optimization, Oracle upgrades.
Interim FS&Q Director (line management 25 staff).
RSSC representative Global Process and Organizational Design.

Scope:
DHL Express ¡V 8 countries Worldwide Express division.
Managing teams of 5-20 heads.

Successes:
Delivery of Quality Management System.
Optimize various cross-functional processes at RSSC.

July 2000 ¡V January 2002, DHL / Regional Shared Service Center Maastricht
(Germany, Austria, UK, The Netherlands, Czech Republic)
* Team Lead Country Transition

Responsibilities:
Transition country F&A activities into the RSSC.

Scope:
DHL Express ¡V Germany, Austria and UK, Worldwide Express division.
Managing 20-40 heads indirectly.

Successes:
Delivery of AT and UK transitions on time, to standard and within budget.



May 1994 ¡V June 2000, (The Netherlands)
* Consultant & Interim Manager ¡V ICT & Finance
(Operational Excellence).
Scope:
Management Consultancy in Finance. E.g. turn round projects, Business Process Redesign and implementation of Financial and Management Information Systems.
Interim Financial management. Strategy and Organisational Design.

Successes:
Turn round a demolition (50+ FTE¡¦s) into asbestos cleaning company. Establish commercially and financially healthy company.
Re-organise a record studio (20 FTE¡¦s). Establish profitability, healthy financial structure and solid management and control.

April 1992 ¡V April 1994 Luberg Sportswear, (Europe)
* Marketing Communication Manager

Successes:
Standardising Marketing Communication for 21 entities in Europe.

September 1989 ¡V March 1992, Papyro Printing productions, (The Netherlands)
* Account & Finance manager

Successes:
Optimize business processes.

March 1988 ¡V October 1988, ABN/AMRO Bank ¡V Head Office, Foreign Affairs, (The Netherlands)
* Trainee
Successes:
„X Deliver Management Information System for the financial reporting to the Regional Directors.


Education

Quality Management/ISO & Internal Audits (2003)
Managing Human side of Change (2003)
Managing Cultural Diversity (2003)
Conflict Management (2003)
Change Management strategies (2002)
Negotiating and Influencing skills (2001)
Prince 2 Project Methodology (2000)

University of Groningen (Diploma in 1990)
Master in Business Administration (MBA / MSc BA)
Thesis: Management Information Systems and
International Financial Management

High school, Het Amsterdams Lyceum (Diploma in 1984)
Athenaeum ¡V B. Courses: Mathematics, Science, Chemistry, Economics, History, Dutch and English

Skills

Exceeding 15 years of working experience as Project Manager, Programme Director and Interim Manager. Specifically related to Shared Service Centers and Operational Excellence.

Consistantly I have been successfully operating at Executive Management level and in complex environments. Leading large and virtual teams.

My added value is often on the interdependent fields of ICT, Process en HR/Organisation.

I am passionate about Shared Service Centers and believe they will become the Critical Success Factor for further Costs reductions and Quality Improvements.
My ambition for the comming decade is to building various Shared Cervice Centers, enhancing their performance and optimizing Business Models.

Languages

Dutch - Mother tongue
English - Fluent
German - Good
French - Basic

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