T +31 (0)20 4538402 CONTACT OVER ONS KANDIDATEN ZOEKEN LOGIN HOME

 beschikbaar?



Program / Project / Service Management

Program / Project / Service Management

Werkervaring interimmanager

Dynamische en enthousuaste senior manager in de ICT industrie met meer dan 20 jaar ervaring in Managed - Professional Services, Operations en Outsourcing strategiën.
People manager die teams en individuen kan leiden, coachen en motiveren, daardoor hen in staat stelt om te excelleren en kwaliteit te leveren. Goede commerciële en Profit&Loss vaardigheden.
Respect voor andere meningen en personen, met gevoel voor zakelijke en persoonlijke normen en waarden.

Flexibel, sta open voor veranderingen, kan makkelijk communiceren op elk niveau en met verschillende culturen. Heb een goed gevoel voor humor.
Presteer optimaal in veeleisende situaties waar resultaten moeten worden geboekt die een samenwerking vereisen tussen afspraken, klanten, technologie en commercie.

Werkervaring laatste 10 jaar
2004/10-2006/03 Orange Business Services (Equant/France Telecom)
Function: Head of Project Management/Professional Services Benelux

Responsibilities: Developing and managing the professional service organization in the
Benelux supporting Equant’s goal to become a recognized service provider
in the Telco industry.
Project Management Office, Service Management and Consultancy.
Management of budgets, P&L statements, business plans, training &
education, strategies. Member of the Dutch Management Team.

Achieved results: - Service delivery project completion for large multinational accounts
- Certification of Project Management/Directors
- Reporting processes of revenue streams
- Capacity and performance optimization
- Key role in winning strategic important bids


1996/03-2004/03 AT&T Communication Services
Functions: (1) 2000-2004 General Manager Managed Services/Outsourcing EMEA
(2) 1999-2000 Project Director Managed Services Synergy Project
(3) 1996-1999 Director European Network Management Centre

Responsibilities: (1) Account management, providing support for outsourcing/service
solutions for new bids, project management, life cycle management and
service delivery of managed/outsourcing services to MNC customers.
Developing outsourcing strategies in Europe for MNC customers including
budget management, people management, quality management,
service level management and maintaining customer relations.
(2) Project to determine synergy between merged organizations.
(3) Founding of the European Network Management Centre. Recruitment/training of staff, development of the tools and processes, building and maintaining customer relations.

Achieved results: Developed European service strategy for Managed Services and
Outsourcing MNC customers.
- Founded and managed AT&T’s first European Network Management Centre and acquired ISO certification.
- Performed a synergy analysis between AT&T capability and acquired IBM capability.
- Lead successfully EMEA life cycle management activities for large strategic customers.
- Presented and developed AT&T Solutions EMEA capabilities and strategies in complex international service bids as member of the bid team.
- Produced “Request for Proposal” replies for large MNC customers.
- Developed cost structures and models for managed services and outsourcing deals.
- Project managed implementations of managed services and outsourcing deals.
- Managed different virtual teams throughout EMEA.
- Establishing and maintaining customer relationships worldwide.
- Budget proposals and control.




Opleiding interimmanager

1999-2004 Master degree in Business Administration (MBA International Executive),
1999-2005 (Business School Netherlands)

1998-1999 General Management Program, (Business School Netherlands)

1987-1998 Certificates/Training in Management
Financial Management, (1998, Horden, Utrecht)
Consultancy Skills, (1997, Duke University, N-Carolina)
Management Development, (1992, Management School, Lausanne)
Presentation Skills, (1992, Management School, Lausanne)
Problem Solving/Decision Making, (1990, Kepner & Trego, Geneva)
Managerial Skills, (1989, Kepner & Trego, Geneva)
Principles of Management, (1988, Frost & Sullivan, Oxford)
Project Management, (1988, Frost & Sullivan, London)
Middle Management (1987, ISW, Amsterdam)

1979-2000 Network Management Seminar, (2000, Cisco, California US)
Telecommunications Seminar, (1999, Cisco, Vancouver Can)
Several technical courses on DEC/IBM/ICT Worldwide

1973-1978 TS Electronica, Diploma 1978 (Amsterdam)


Consultancy interimmanagement a.i. kerncompetenties

Analyserend - Eigen mening zonder eigenwijs te zijn - communicatief - reslutaat gericht - In staat anderen optimaal te laten functioneren

Talenkennis interimmanager

Engels-Nederlands Beide vloeiend in geschrift en woord
Duits redelijk

 beschikbaar?