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interim manager/consultant/program/project manager

interim manager/consultant/program/project manager

Work Experience

ASSIGNMENTS
Dec 2007: sr. consultant at NEC computers (France)
• Outsourcing of spare part logistics to new partner(s): supply model, recommendation/short listing of potential partners and prepared RFQ document (statement of work)
• Project management of the change: NEC and multiple service delivery partners logistics/business process re-engineering/definition, IT requirement definition, implementation.
• Completed implementation, inventory ownership transfer and associated warehouse moves within the rather aggressive deadline.

Jan 2007: sr. consultant at HP
• Member of WorldWide spare part supply chain organization; outsourcing of business processes and activities to low cost countries.
• Development of strategy and transition processes on WW level in support of harmonization and centralization.

May 2006: sr. consultant at HP
• Member of staff of WorldWide field planning organization
• Development of centralization strategy and plan
• Implementation plan and tools

Mar 2003: CEO and owner of BV
• Continued project & program management activities as self employed contractor; initially 3 months at TNT, contract changed and continued with Compaq/HP.
• consultancy, interim management, program/project management, operational management
• Business development

Jun 2003: international project manager at HP
• Member of the EMEA service logistics management team and member of staff of GWE field logistics organization with focus on service part delivery and supply & return chain modeling
• Coordinating steering committee program, activities, reviews with the new SPL partner for outsourcing the central and field service logistics
• Managing team with subject matter experts for adapting/defining EMEA ordering, delivery, return business processes and functional system requirements with new SPL (Service Part Logistics) provider. End to end IT and user acceptance testing and buy in of EMEA country service management.
• Program manager of the local country change projects; transition/implementation/migration the GWE countries to the new SPL provider and business process changes; including physical move of spare parts to the new locations.
• Successfully implemented/migrated the GWE countries to the new SPL provider (HP SAP, SPL system, business processes); including physical move of spare parts to the new locations.
• EMEA representative for WW initiative to harmonize and centralize field service operations and systems (SAP); gap analysis, functional requirements, 3PL impact& liaison

Jun 2001: ‘Syntegra’: international program manager at Compaq
• Member of the EMEA services logistics organization staff.
• Member of the LSP steering committee
• Define plan, processes and interfaces/systems to migrate (Compaq) Central warehouse management system to SPL WMS; successfully migrated to SPL WMS
• Define plan, processes and interfaces/systems to migrate (Compaq) field logistics management system to SPL WMS; including field stocking locations spare planning and replenishment.
• Program manager of the local country change projects; successfully migrated all EMEA countries to LSP field logistic systems

Sept 1996: ‘Syntegra’: Sr. business consultant and interim manager
• Management of consultancy, application development and delivery (Supply Chain projects).
• ERP consultancy business plan; ‘Bid & project business control’ plan
• Restructuring and management of IT consultancy, application development and delivery (projects).
• Various external consultancy assignments
• Account management (support) of large/complex RFP/RFQ projects
• Developed and implemented a spare parts WMS for a German medical systems company
• Sr. management consultant at Compaq (dec 1997 – feb 1998).
- Optimized service model for spares (fulfillment) into Compaq EMEA.
- Reviewed the model with various logistics service providers and major EMEA service partners.
- Defined system implications to support the new model.
- Model has been adopted based on the business case

1995: ‘Syntegra’: BPR and IT business applications manager EMEA Service Organization ad interim at Compaq
• Production systems & support for the EMEA service business (size: 6000 parts/day) reporting into director of EMEA services and support; 3 locations (Munich, Glasgow, Gorinchem); 1st, 2nd and 3rd line support; SLA’s with internal IT service providers; direct budget responsibility for 7m$ annually
• Member of the 3PL steering committee: contribute/participate to/in operations reviews
• BPR: service logistics and business re-engineering; business consultancy and application/system development.
• Transition from in-house multi-country inventory to a 3PL managed central inventory environment at initially 5 locations to meet next business day service part deliveries throughout EMEA
• Provided a fully automated distribution system; centrally controlled with de-central warehouse management systems, real demand driven replenishment.
• Developed and implemented various internet technology based applications:
• reporting of costs and performance of the spares distribution, returns and service providers at various levels.
• improved warranty entitlement model and checking.
• direct access by service providers to the service database, direct order entry, return data entry & tracking/tracing and warranty entitlement checking.
• Major inventory carrying cost reductions and service level improvements have been achieved

1992: consultant & project manager
• Supply chain & IT consultancy to logistics service providers and their customers; EDI based information exchange for transport & distribution orders, track & trace, billing.
• Design and develop a distribution center for a major computer company to concentrate the multi-location EMEA service logistics activities in the Benelux at 1 new location; turn-key project: land, building, equipment, infra-structure and systems.

1991: ‘Packard Bell’: manager of European operations
• Set-up manufacturing and distribution for EMEA. (Similar to Intergraph, see below)
• Selection and implementation of MAPICS (MRP system).
• Set up of material planning and production processes
• Set up material supply channels from US and Far East.
• Set up European distribution.
• Hired staff and personnel; production started within 4 months with 600 PC’s per week.
• Implemented European wide telephone support department including systems.

1986: ‘Intergraph’: Sr. Manager of engineering and manufacturing
• Reporting into and deputy of the EMEA director of operations.
• Setup 10.000 m2 building to manufacture and distribute Intergraph products and systems (CAD/CAM) into the European market. 2 years later expanded by another 10,000 m2.
• Built and management an operational organization: facilities, order & configuration control, assembly, system integration, staging & customer acceptance, repair, QA, software production/distribution and manufacturing engineering.
• Software license control EMEA customers; software update/upgrade provisioning.
• Established a field service repair department for the EMEA region.
• Continuous efficiency improvements and automation: workstation order to deliver cycle time reduction from 2 weeks to 3 days.
• Operating budget of approx. 15 Mfl per yr.

1983: ‘Texas Instruments France’: program & account manager
• Responsible for a large account for telecommunication specific semiconductors
• P&L responsibility
• Manage/coordinate the process development of customer designed semiconductors.
• Management of a team of engineers for the development of test processes, test procedures and test programs.
• Responsible for managing/controlling the planning, production, testing and delivery.

1981: ‘Texas Instruments’: European engineering manager
• Setup of an organization, systems and tools for the development of TI home computer products and software.
• Responsible for the development and delivery of products in line with agreed budgets and timelines.
• Moved department to France.
• Interfacing/alignment with US development teams to coordinate product development.

1978: ‘Texas Instruments’: engineering & QA manager
• Management of product- and manufacturing related engineering activities.
• Management of the QA organization: incoming QC, process control and outgoing QA.
• Overall responsibility for the quality of the locally manufactured products.
• Development and implementation of repair processes and equipment for local diagnostic/repair of programmable calculators at the TI European subsidiaries.
• Responsible for meeting the European safety requirements of TI consumer products sold into the European market; product design guidelines, review and obtaining approval from European product safety agencies

1977: ‘Texas Instruments’: product engineer programmable calculators
• Product & manufacturing engineering; quality, test, yield and efficiency improvement programs
• Introduction and production start-up of new products
• Development and implementation of automated production and test equipment.


Education

REGULAR EDUCATION:
- Bachelor degree in Electronics (HTS Enschede)
- Computer Science (TH Twenthe)

OTHER EDUCATION:
- Engineer as manager (Intermediair)
- Management by objectives (Texas Instruments)
- Finance for non-financial managers (Texas Instruments)
- Quality Management (Management Center Europe)
- Management for productivity and moral (ODI)
- Project management Prince II foundation

Skills

PROFESSIONAL SUMMARY
• Talented and accomplished professional with extensive experience across the entire supply chain of high tech products in the EMEA region; product engineering, QA, manufacturing operations & engineering, planning, warehousing, in- & outbound logistics, repair, services, service part logistics and IT business applications.
• Possess valuable insights and expertise in startup operations, business process (re)engineering, outsourcing/subcontracting, globalization/standardization, planning, 3PL management and control.
• Helicopter view, strategic and analytical thinking as well as attention to details and hands-on attitude.
• Successful track record of starting up European manufacturing operations and logistics of US based companies; including daily operational tasks, hiring, training/coaching, local sourcing and contracting services.
• Successful in international projects (merged companies, outsourcing partners) dealing with organization change management in a multi cultural & country environment, harmonization & standardization, business modeling, business & IT processes alignment, central & country organizations and priorities (conflicts of interest).
• Individual contributor as well as senior member of various management teams
• Have filled executive positions with P&L responsibility and managing departments with up to 100 highly educated people.
• Holds high personal standards and consistently leads cross-functional teams to achieve company objectives.

MAJOR AREAS OF EXPERIENCE
• Strong background and experience in manufacturing operations, European distribution, services, SPL (Service Part Logistics) logistics, and IT business applications: individual contributor and executive positions.
• SPL/3PL partner steering: member of steering committee, program direction, activities, reviews, including IT deliverables and readiness.
• Globalization/Centralization, harmonization and standardization of service part supply chain activities and support functions including outsourcing/off-shoring and performance measurement/management.
• Aligning business model & processes, administrative flows, financial flows and IT business applications; bridging the gap.
• P&L and budget/cost management; balancing business performance & costs and service levels.
• Service part supply chain modeling: warehouse locations (central and field) and transportation (delivery, replenishment, returns): EMEA wide service delivery for a mix of 2/4 hr, same day, next day delivery obligation.
• Account and partner management, program steering & review, escalation management.
• Setting up manufacturing & distribution operations for electronic equipment/products.
• Proven leadership with international change management projects.
• Proficient in providing knowledge and expertise for solution design and implementation of SC activities: business modeling & process design, requirement specifications, transition/change management, 3PL engagement, control of IT application functional design, review and acceptance.
• Proficient in providing leadership and expertise, including interim management, strategy development, project leadership, cost analysis and business continuity programs.


Languages

- English: fluent
- Dutch: native
- German: fluent
- French: understanding


Other

MAJOR ACCOMPLISHMENTS
Gained extensive knowledge and showcased high performance across positions and assignments:
• Successful in setting up a European manufacturing organization (including facilities) for the manufacturing and staging of complex CADCAM systems for the European customers. Continuous process improvements: achieved significant cost and cycle time reductions in build & configure to order process and sales cost avoidance through configuration reviews.
• Successful in setting up a European manufacturing/distribution center for a US based PC supplier for the European market: manufacturing operations, planning, local souring, distribution, customer services
• Proven track record of handling assignments in the area of EMEA wide service part supply chain and reverse & repair: outsourcing & transition, logistics network modeling, business process design & development; including the associated IT related tasks: requirements, functional design reviews, and business acceptance.
Successfully engineered and managed several implementations/transitions such as:
o Next business day service part supply to computer customer service providers; transition from a country driven in-house model to a centrally managed and outsourced model: implementation at service provider, pay for performance, service provider performance monitoring, NFF/NDF reduction of returns.
o Next & same business day service part supply and reverse flow for in-house customer services; transition from an in-house model to an outsourced model: process flows and business applications, managed the roll-out in the central warehouse and 130 field stocking locations in 16 countries (12K parts per day). Established credibility at local country service organizations by providing support to the country change project, successful local implementations and transitions, improvement of part availability & exception handling.
o Successfully defined and implemented a re-engineered EMEA supply and reverse chain model of the service part logistics for a Japanese computer hardware manufacturer, including SPL partner/vendor selection.
• Development of strategy and transition processes for the harmonization and centralization of incoherent regional processes and activities:
o Business process outsourcing (BPO) of service part supply chain activities
o Service part inventory planning & positioning in support of a delivery model for 2/4 hr, same day, next day service obligation.
• Acquired new SPL provider account and partner to develop and provide an EMEA central warehouse and distribution system for service parts for a German medical systems supplier: and managed customization, SAP interfacing and implementation; successful implementation within rather aggressive timelines.


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