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Crisis Management - High Commercial Development

Crisis Management - High Commercial Development

Work Experience

NOWADAYS EMPLOYER Call Center Senior Manager
10.2003-
Restructuring and Crisis
management mission
2 team leaders and 25
sales agents
New customers and
procedures settlements

GROUPE PYTHAGORE P. Founding and developing a
facility management company
Brussels 02.1999-07.2003
5 persons team
Management of about 2.500
flats – 450.000 €

Founding and developing a
fully Licenced Private
Banker House
Brussels 02.1997-02.1999

Achievement : about 85 new
customers in Private
Banking

NEWBRIDGE International Key Account Executive,
Team Leader
Düsseldorf (D)
05.1994-01.1997

International markets
financial broker
16 sales agents/brokers
under management


Education

SOLVAY ULB Business Engineer
Option : Finance
09.1987-11.1993
Thesis in fiscal and social law : the secret commissions
Business Seminar : the Sabena Catering restructuring project



Skills

Creating and developing procedures for the Iso 9001 certification
See major achievements in Other
Ms Office, Ms Access, Conception and Audit Vocalcom (Call Center management software)


Languages

Completely fluent in French, Dutch and English ; oral and read knowledge in German
Reading and oral understanding in nowadays talk in Italian and Spanish


Other

MAJOR ACHIEVEMENTS

NOWADAYS EMPLOYER Doubling of the pro-capita sales
(62 to 135 % of the targets)
In 3 month Doubling of the sales force (12 to
25 sales agents)
Restructuring (re-ruling, new
operational policy)
Set up in 45 days of the 2003 CAP
48 edition with RTBF . 60
operators in commitment Center and
direct broadcasting
Bookings orders multiplied by 5 (2
weeks in 10/03, 10 in
02/04 ;Business Customers as
Belgacom, PSA Finances, ..)
GROUPE PYTHAGORE PROP.
In 3 years Founding of the company,
development of the real estate
asset management portfolio till
about 2.500 flats, 450.000 € et 5
collaborators
Sale of the company to the
international real estate group
Century 21
Founding of the company ;
Government authorisation (CBF) for
Private Banking, development till
about 85 private customers
NEWBRIDGE INTERNATIONAL 5th salesman out of 350
Several Hall of Fame nominations –
Several incentives victories



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