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(ITIL) Service Manager / Project Manager

 (ITIL) Service Manager / Project Manager

Work Experience

Have worked in three different (ICT-)companies over the past 6,5 years, in functions / roles of:
Senior Project Manager
Service Manager
Service Delivery Manager
Projectmanager
Teamleader Backoffice
Backoffice employee
General manager
Multimedia Manager

Have served (been responsible for) clients varying from small to large (600 people).

Have succesfully completed several IT-projects in managerial and interim roles.

Detailed information and references will be given on request (in case of concrete interest).

Education

Mediapsychology, University of Utrecht
ITIL Service Management Masterclass
ITIL Foundation in Service Management
Prince 2
Leadership Course
Coaching Workshop
Tunix (Internettechnologies)
Multimedia Design (Macromedia)


Skills

Advisory, managerial (projects)
Understands ICT - ability to link 'business speak to techno geek'.

Languages

Dutch, English - excellent
German - reasonable

Other

IT Knowledge
Hardware :
Server (IBM AIX, Compaq, HP, etc.)
PC’s (Compaq, Hewlett Packard etc.)
LAN Components (3Com)
WAN Components (Cisco)

Operating Systems :
Microsoft Windows 2000 Server
Microsoft NT 4.0
Windows 95 en 98
Windows 3.11
Novell 3.x, 4.x, 5
DOS

Networking :
TCP/IP (Protocol)
NDS (Novell Directory Services)
AD (Microsoft Active Directory)

Software :
Mailapplications:
GroupWise 4.2, 5.x
Microsoft Exchange
EDI-Tie

Helpdesk Tools:
Assyst
Infra

Inter- and Intranetapplications:
MS Internet Information Server 4.0
Microsoft Frontpage
Macromedia Dreamweaver
Macromedia Flash 4
Opentext Livelink

Backup & Recovery:
CA Arcserve 6.x
Veritas Backup Exec 7.x, 8.x

ERP:
SAP R/3

CRM:
Superoffice

Other:
Microsoft Office:
Acces, Excel, PowerPoint, Word
Microsoft Visio
Microsoft Project
Macromedia Flash, Dreamweaver, Authorware

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