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IT (Program) Manager | Digital Transformation | Improvements

IT (Program) Manager | Digital Transformation | Improvements

Work Experience

IT professional with experience in managing IT/IS improvement projects in an international context, such as strategy/improvement plan, RFP/RFQ selection, outsourcing, ERP/BI implementation, infrastructure upgrade. Applying methods such as Agile, Lean, Prince2, ITIL, COBIT.

IT management and projects (April 2018-present, IT manager Europe at Patagonia in Amsterdam, outdoor clothing brand with commitment on sustainability, 4000 employees worldwide)
Established a 5-year IT strategic plan and the yearly CAPEX/OPEX/ Headcounts budgets. Built and coached a functional and technical IT team (10 FTE) and contractors. Standardized the IT infrastructure and the implementation of stores. Automated the workflow of new dealers with Microsoft PowerApps/Flow. Managed the IT compliancy and the security. Developed IT policies for laptops and for data breach. Setup the DaaS sourcing of laptops. Provided support for the applications (ERP MS Dynamics AX/365 and legacy OMS/Retail).

Process improvement program (September 2016-March 2018, IT Lead at Médecins Sans Frontières in Amsterdam, medical humanitarian organization with 10000 employees worldwide)
Managed the RFP process to select an integrated ERP architecture and a system integrator. Implemented MS Dynamics 365 Finance & Operations and Dell Boomi with Agile methodology.

Business Intelligence program (2015-June 2016, Manager IT corporate solutions at CEVA Logistics in Hoofddorp, Global Logistics player with 44000 employees worldwide)
Led the new Center of Excellence department (5 FTE) and partners for Business Intelligence, HR, Finance, CRM and Document Management systems. Rolled out a Business Intelligence program with Agile methodology.

IT application and infrastructure projects (2013-2015, Manager IT applications Europe at CEVA Logistics in Culemborg, Global Logistics player with 44000 employees worldwide)
Managed the applications team (14 FTE) and suppliers. Rationalized a portfolio of Back Office and Business Intelligence applications.

IT service management projects (2012-2013, Manager IT services Benelux at CEVA Logistics in Culemborg, Global Logistics player with 44000 employees worldwide)
Managed the IT services department (6 FTE) and the relationship with the business and suppliers. Coached a LEAN Kaizen team to improve the on-time delivery of incident requests.

Digitalization program (2009-2011, Manager information systems at Livit Orthopedie in Haarlem, Dutch market leader for orthopedic products, 750 employees, 40 sites, top 3 in Europe)
Led the application team (3 FTE) and partners. Renewed the ERP architecture with Microsoft Dynamics NAV. Digitalized the customer intake process.

ERP program (2006-2009, Program manager at Heineken International in Amsterdam, contract with Yacht BV)
Led an Agile program to develop HeiLite, a competitive ERP solution with Microsoft Dynamics NAV, for the small to mid-size brewery operations. Rolled out the solution in 4 countries in EMEA.

Coaching (2006-2009, Coach at Yacht BV in Amsterdam, Dutch company for interim professionals)
Drove a coaching competence center for the development of project managers. Coached project managers at ING and IBM.

IT professionalization program (2004-2006, independent IT manager at Heineken in Congo Kinshasa)
Developed and implemented a 2-year plan to enhance the IT organization (21 FTE), applications portfolio and security.

Training and coaching (2006, independent Trainer at the Dutch embassy in Rabat Morocco)
On the request of the Dutch ministry of foreign affairs and in cooperation with a trainer of Vergouwen Overduin, training and personal coaching of 14 consular agents for customer focus, communication skills and handling difficult customers.

Internet program (2004, independent Program manager at SQR in Amsterdam, web design company)
Professionalization of project management by coaching project managers and implementation of project management methods and templates. Project management of Internet and E-business projects such as rppc.nl and concertgebouw.nl. Analysis of the customers’ requirements, proposal of solutions (such as payment solution for online transactions), coordination of graphical designers and IT developers. Budget up to 200k€ per project.

ERP project (2003, independent Test manager at Mattel in Amstelveen, multinational toy manufacturing company)
Support for the implementation of an Oracle ERP Finance & CRM application. Definition and updates of test scenario’s and test scripts for integration and acceptation tests, communication of the test results to the development teams and to the end users.

Training (2002-2003, independent Lecturer at the University Of Phoenix in Capelle a/d Ijssel, MBA institute)
Facilitating courses in operations management: decision making, six sigma, process management, supply chain, planning, TQM quality, SPC statistics. Administrating a Business Strategy Game.

Internet consulting (2002, independent Consultant at MobiQuis in Amsterdam, Internet start-up)
Support for the start-up company to deliver interactive city audio-guides via mobile phones. Participation to the development and implementation of the business and marketing plan. Benchmarking and recommendation for the development of a website (user interface and design).

Supply chain improvement program (1999-2001, Senior project manager Supply Chain -Corporate at Hewlett-Packard in Europe)
Initiated supply chain capacity expansion projects in EMEA and Asia for computer accessories.

Manufacturing projects (1995-1998, Manager IT and process engineering at Hewlett-Packard in Amersfoort and in Singapore)
Management of the production and logistics processes of HP computer products for the European market. People management of 3 teams of engineers (14 FTE in total). Relationship with partners and suppliers. Implementation of new product introductions NPI and new assembly & packaging lines for LaserJet printers and ink cartridges. Implementation of IT projects: SAP production scheduling, Manufacturing execution system MES, SCADA. Support of the implementation of a new manufacturing site in Singapore. Outsourcing of IT support (SLA). Implementation of activity based costing ABC. Continuous improvement of the processes according to lean manufacturing and operational excellence. Set-up of all the appropriate documentation for risk management, business continuity planning BCP and disaster recovery planning DRP. Project budget 50M$ in line with the revenue growth from 1 to 4B$.

Quality projects (1993-1994, Quality manager at Hewlett-Packard in Amersfoort, greenfield site for the final assembly and distribution of the LaserJet 4L printers in Europe)
Set-up and management of the quality department (7 FTE) for the new manufacturing center in Amersfoort. Responsible for the product quality of HP computer products in Europe. Introduction of total quality management TQM methodology. Management of the ISO 9002 certification.

High-tech project (1990-1992, Project manager high-tech at Texas Instruments in Houston in the USA)
Project management of the mass-production start-up of a new Telecom microprocessor in the Philippines. Teamwork with the design teams in the USA and in the UK. Optimization of the production processes, the product quality and the costs.

Software development projects (1989-1992, Product and test engineer at Texas Instruments in Nice France)
Development of test modules in C++ for the quality control of wafers and finished high-tech components. Technical support and training of European customers for VLSI microprocessors.

IT infrastructure project (1988-1989, IT support engineer at CCSA Centre Scientifique de l’Armement in Paris France, military service)
Support and training for companies developing software on a Cray supercomputer. Analysis of the server room performance and proposal to improve the infrastructure.

Industrial automation project (1998, IT engineer at Thales - Thomson Defense Electronics in Paris France, 6-month training period as part of my engineering studies)
Automation of the testing of electronic components with an IBM robot. Hardware and software development.

Education

Agile Program Management (APM Group, 2016)
Strategic Management and Leadership, CMI level 7 (Quality Culture, 2014-2016)
Coaching Continuous Improvement Kaizen teams (Ceva Logistics, 2012)
MSP Managing Successful Programmes (Insights International, 2008)
ITIL Information Technology Infrastructure Library (Cap Gemini Academy, 2008)
Coaching of professionals and Consultative Selling (Yacht, 2008)
Prince2 Foundation Projects in Controlled Environments (Cap Gemini, 2007)
Operations Management: Six Sigma, Process Management, TQM quality, Supply Chain, Decision making, Planning (University of Phoenix, 2002)
Lean thinking (Leanent, 2001)
Senior Project Management and Leadership (Intermediair management, 1998)
PIM Process Improvement and Management (Rummler-Brache, 1996)
Master of Business & Administration (TiasNimbas Utrecht and Bradford UK, 1994-1996)
Master of Computer Science (ESEO, Angers, France, 1983-1988)

Skills

Personal skills: Result oriented and creative organizer with analytical skills and focus on teamwork. Manager and coach with an eye for the development of professionals. Trilingual: English, Dutch, French native.

IT expertise: program management (MSP), people management, coaching, strategy, interim-management, project management (Prince 2), information management (BiSL, ASL), service management (ITIL, ITSM, ISO 20000, CMMI), quality management (TQM, EFQM, ISO 9002), process management, software and application development (Agile, SCRUM), governance (COBIT), tenders RFP/RFQ, business cases, ERP selection, training, audit, security, risk management, business continuity planning, disaster recovery planning

IT solutions: business Intelligence, information systems, Internet, e-business, ERP, infrastructure, virtualization

Branch expertise: IT, high-tech, fast moving consumer goods, manufacturing, logistics, retail, healthcare, government and education

Languages

English : Fluent
Dutch : Fluent
French : Native

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