Transformation Director

Transformation Director

Work Experience

Jan ’09 to date Dalton Byrne Limited
Provided independent reviews for investors looking to acquire distressed assets
Redesign of logistical supply model for international medical supplier leading to increase in turnover from £6 million to £9.4 million in first year
Coordination of journey management processes for European security consultancy to increase client base and reduce staffing requirements
Analysis of delivery model for nationwide construction company, leading to outsourcing services to self employed individuals and increasing revenues by over £2.6 million

Mar – Nov ’08 Idox plc
Interim Operations Director,
Developing and implementing a group-wide restructure strategy for board around new acquisitions for leading software plc. Comprehensive programme to introduce new behaviours, roles and processes to enable the organisation to become more aligned internally and reduce costs.
Financial analysis of prior deliveries, identifying significant oversights and recovering in excess of £3 million in revenues
P&L responsibility for delivery in excess of £1 million per month, including decreasing delivery timeframes and eliminating wasteful procedures
Successful outsourcing of division through TUPE process, resulting in reduced costs of £350k and increasing margin by over £50k
Harmonisation of group wide HR packages, including employee council negotiation and implementation of new terms, conditions and benefits
Leadership of 5 divisional managers and multi-site departments
Design and implementation of new delivery process for software, managed services and data migration to drive transparency, accountability and responsibility
Disposal of two properties and consolidation of remaining locations with direction of extensive refurbishment programme, across three sites
Definition of new processes to enhance accuracy and timeliness of information available to organisational customers and stakeholders
Gained full commitment of Executive and Senior Management teams, overcoming significant internal resistance to gain full commitment to the restructure programme

2003 - 2008 Independent Programme Manager
Programme leadership and business transformation expert for a variety of high profile clients across different industries and in cross-functional roles. Responsible for key client and major internal programmes including:
Travelodge Internal Communications
Renowned hotel chain undergoing significant efficiency programme under new investors. Appointed to deliver on review and design of new strategy in response to restructure requirements.
Drove strategic visioning and scoping of eight individual projects to deliver programme objectives to establish new internal communications strategy
Designed approach to achieve improvement with cost saving initiatives, resulting in reducing consultancy fees by over 30% and outsourcing key elements
Audit of internal business continuity plan with recommendations of improvements in organisational operating model leading to impact reduction of up to 70%
Designing a business architecture and communications methodology to support new Intranet model leading to improvement of feedback chain by over 60%
Provided risk profile analysis for change management

Shell Petroleum
Shell’s £multi-million Business Transformation Programme in Nigeria due to major instability in region and involving operational processes of largest oil terminal in country. This was an extremely complex undertaking encompassing matrix of five single business units and third party contractors.
Working with senior management teams to create the vision and operating model to transform the organisation to achieve stability in region, whilst delivering on strict timeframes and £tens of million cost savings
Designed and implemented a specialist programme in line with insurance requirements including establishing governance structure and communications framework (i.e. performance reporting, dashboard reports and issue resolution) to support key decision making of Executive team and business needs in a politically sensitive environment through combination of risk reducing outsourcing and redesign of internal processes
Managed 100 day plan to transition to the new organisation structure

Aegis Defence Services
Risk management consultancy, developing expansion strategy across Middle East to include establishment of regional training agency for oil sector management.
As-Is and To-Be process operating model design and business case appraisal of regional expansion strategy, service delivery processes reducing time to deliver end to end service by 20%
Design and delivery of multi agency training programme for senior management in oil sector from private and public sectors
Definition of benefit, change and programme management approaches to implement recommendations across multi site organisation of c.1000 people

United Arab Emirates Government
Development of new armed forces doctrine in response to post 9/11 threat increase. Appointed to transform methodologies and processes to ensure robust defence during constrained times in region through establishment of new operational centre of excellence.
Designed and delivered multi-level strategic training programme in Arabic and English to operational personnel, aligning with senior stakeholders and emplacing best practices
Establishment and management of multi site infrastructure programme, including mobilisation, procurement and technical architecture to support delivery of counter terrorism instruction
Outsourcing of non sensitive services, resulting in significant cost savings and increase in skills

Indonesian, Thai and Philippine Governments
Ground breaking multi national programme to monitor peace agreement to end Acehnese civil war of 26 years. Representing NGO at Operations Director level including liaison with three governments, rebel forces and EU interests.
Directed portfolio of initiatives delivering changes to process and new ways of working to the project management community of 175 employees against a background of organisational cultural change
Engaged with key stakeholders to facilitate the implementation of robust governance of the complex and politically sensitive change programme resulting in recognition from established international diplomatic institutions
Managing a high profile crisis situation to enable the secure withdrawal of operational teams and assets and the subsequent opening of diplomatic channels with peaceful resolution


MA - University of San Francisco, 1998

BA - Birmingham University, 1991


Design and implementation of target operating models delivering £multi-million savings in global companies and public sector bodies through BPR and efficiency initiatives
Working with senior stakeholders to gain their support and commitment to key programmes
Alignment of departments to achieve corporate goals
Enhancement of business processes for improved operations and benefits realisation
Clear communication of vision, definition and implementation of cultural change methodologies and stakeholder management
Lead, motivate and coach teams to meet programme objectives to deliver benefits on time, cost and quality
Target setting and proactive leadership of overall programme delivery against plan and budget
Identification and effective resolution of issues and risks