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Consultant

Consultant

Work Experience

Professional
Experience since 11/2001
Consultant (freelancer) for the leading German desktop-services-company
01/2000 – 06/2001 debis Systemhaus PCM Munich
Member of the Board of directors/CIO/ Senior Manager
Responsible for the following departments ( 1.500 people, mUS $ 250 P&L-responsibility) :
Delivery Germany/ Professional Services
Internal IT /Central UHD of debis Systemhaus PCM
Strategic management
Sales support at top management level

06/1997 – 12/1999 debis Systemhaus PCM Munich
Senior Projectmanager
Management of a german-wide ‚NT-Rollout‘ for one of
the biggest german banks with responsibilities for about
750 people and about 400 MDM turnover

05/1990 – 05/1997 debis Systemhaus IHF Braunschweig
Projectmanager/Senior Consultant
Management of several software development projects
for one of the biggest german car companies
Project management coaching and –controlling for several companies

09/1988 – 04/1990 Cap Gemini Braunschweig
Software programmer
Co-operating and contributing to different software development projects

Degrees 08/1987 – 08/1988 Munich
degree as ‚database-specialist‘
1977 – 1987 University of Munich
degrees in education and english literature
Language skills German (native speaker), english (fluent), spanish (basic)
Private interests Travelling (living in Asia/Pacific – mainly India, Thailand, Honkong, Australia - for 2 years), english literature, music
Harald Braun
Concise summary of my functions and abilities

Development of new business strategies for the german-wide delivery (service)organisation of debis PCM ( e.g. centralising of the service organisation) and monitoring of the realization of those strategies
Customer relationship management
Co-operation to the concept of a service-minded and solution-based sales strategy
Responsible for the relations to the hardware producers
Handling and management of escalations
Creation and Monitoring of a performance measurement system for the german-wide delivery(Service)organisation of debis PCM
Further development of strategies for the restructuring of the internal IT of debis PCM
Research and development of strategies for the e-business adaptation of the business processes of debis PCM and monitoring of the realization of those strategies
Setting up a UHD/Callcenter for the internal departments of debis PCM as well as for external customers
Development of an innovative concept for the distribution of spare parts to the technicians of debis PCM with the following targets:

Optimizing the ‚first-fix-rate‘
Optimizing the quality of the distribution of the spare parts (‚the right part at the right time in the right location‘)
Reduction of human resources in the department of logistics (partial outsourcing)
Restructuring of the involved processes
Optimizing of the stock of spare parts

Management of large scale desktop services projects with the following highlights:

Management of employees and freelancers with highly divergent skill profiles (from the ‚low-level technician‘ to the ‚highly qualified consultant‘)
Rollout of about 30.000 PC’s and servers as well as about 25.000 printers, active components etc. to 1200 locations over a period of 15 months
Installation and setting to work of hard- and software without closing down or interrupting the activities of the involved locations
Removing and/or scrapping and/or reutilization of old equipment
Co-ordination, management and supervision of several subcontractors
Co-ordination of the internal processes of the customer
Acquisition of new projects
Handling and management of escalations




Education

degree in education

Skills

general management/projectmanagement/coaching

Languages

german, english

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