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SAP - CTI - IVR - VoIP Project Manager

SAP - CTI - IVR - VoIP Project Manager

Work Experience

A senior level IT professional with a wide mix of management, functional, and technical skills. He has worked in IT for over 25 years in industries and techonologies including financial software, SAP, telecommunications, CTI, IVR, VoIP, real-time programming, simulation, and language translation. This broad-based experience augments strong integration and problem solving skills so as to permit him to perform well in many roles over the years. He is a good team-builder, cool under fire, and works well in unstructured, pressure-driven, and even chaotic conditions. He has very good interviewing and client-facing skills and is able to quickly digest and analyze huge volumes of information to produce concrete and effective design and process recommendations. He is a self-starter, proactive, and is able to balance demands for immediate results with the requirements for long-term quality.

25+ years IT, 40+ projects

Roles: Project Manager, Team Lead, Designer, Programmer, Tester, Trainer.

Functions: Rollouts, Upgrades, Integration, Configuration, Programming


Education

M.A. Coursework in Theoretical Linguistics - U of Chicago, 1977-79
Research in Mechanical Translation and Speech Recognition
B.A. in Analysis of Ideas and Study - U of Chicago, 1972-1977


Skills

Programming:Assembly, C, C++, Java, JavaScript, Perl, PHP

Databases:Access, Essbase, FoxPro, Informix, mySQL, Progress, Oracle

Functional: Feasibility Studies, Configuration, Training

Technical: Integration, Migration, Upgrades

Areas of Focus: Software and Interface Development

Call Centers, CTI, CRM, IVR, Telecom, Telecom Billing, VoIP

Rollouts, Upgrades, Conversions



Languages

Fluent: English, German, Spanish, Portuguese
Conversational: Italian, French
Reading: Dutch, Romanian



Other

3 Global Rollouts, 3 Data Migrations, 2 Upgrades, 4 Conversions

10+ Software Packages and other Development Projects

Implemented first SAP-certified Global 2nd Level Support Call Center


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