Flex Manager

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Strategy Consultant

Strategy Consultant

Work Experience

Nyenrode Business Universiteit

PHD CANDIDATE
(AUG 2004 – ONGOING)

Nyenrode Business Universiteit (Strategy Center) – External Student

The effects of Leadership Styles on Emergent Innovation – A Complexity Theory Approach


NCR Corporation

BUSINESS DEVELOPMENT MANAGER
(APRIL 2000 – OCT 2002)

London, Amsterdam

Key Responsibilities

Development of Web Kiosk program across EMEA and South Asia Pacific
Responsibilities include:
Partner Recruitment and Management
Strategic Development of Program
Sales Management
Introduction and leverage of Global Programs

Major Achievements

Development of Strategic and ‘go-to-market’ model for Program
Introduction of key global programs into local market
Successful sales entry into each of the identified target countries
____________________________________________




MARKETING MANAGER – ASIA PACIFIC
(JUNE 1998 – APRIL 2000)

Sydney, Australia

Key Responsibilities

Management of all Store Automation marketing programs required to develop retail business opportunities across the Asia Pacific Region. Responsibilities include:
Solutions Marketing (Industry & Product)
Public Relations
MARCOM
Education

Major Achievements

Successfully lobbied for Asia Pacific requirements to be included in product development
Leveraged corporate marketing programs across the Asia Pacific region
Successful delivery of NCR Public Relations programs
Successful delivery of NCR MARCOM program, including several Trade Shows, Seminars and Conferences
Developed and delivered industry trends / future retailing presentations for key Asia Pacific retail executives covering both the technology and retail markets
Initiated and facilitated Account Planning sessions for strategic regional accounts
____________________________________________


ACCOUNT MANAGER
(MAY 1995 – JUNE 1998)

Sydney, Australia

Key Responsibilities

Develop and manage all NCR sales and project activity within assigned Retail customers. Customer base included:

David Jones Limited (Australia’s premier Department Store Retailer)
ABC Stores
Best and Less
Big W Discount Stores
Woolworths Supermarkets
Resellers including – Divergent Technologies, Clegg Driscoll and Wacher

Major Achievements

Proven Sales record with both direct customers and channel partners ($15M+ in 3 years selling, on an order objective of $7M)
First sale of NCR EFTPOS solution to David Jones Limited
Successfully penetrated new project opportunities within the Big W account where NCR had not achieved significant business in 10+ years

____________________________________________

FINANCIAL ANALYST
(SEP 1993 – MAY 1995)

Sydney, Australia

Key Responsibilities

Financial Planning Analyst for NCR’s Customer Support Services (Australia). Management of $AUD120M revenue stream with full responsibility for development of annual plans. Direct responsibility for 2 staff

Major Achievements

Devised CSS worldwide cost allocation methodologies
Successful management and optimisation of CSS P&L



Education

NYENRODE BUSINESS UNIVERSITEIT
PhD [2004 – ongoing]
The effects of Network Fitness on Emergent Innovation – A Complexity Theory Approach


UNIVERSITY OF SYDNEY
Master of Commerce [1996 – 2000]

Major – Marketing
Minor – International Business Strategy
Subjects Included:
§ International Business Strategy
§ Media and International Politics
§ Marketing in the Retail & Services Setting
§ Strategic Management


MACQUARIE UNIVERSITY
Bachelor of Economics [1989 – 1991]

Major – Accounting
Minor – Economics
Subjects Included:
§ Business Law
§ Management Accounting
§ Financial Accounting
§ Financial Markets
§ Statistics


Skills

WORLDWIDE INDUSTRY KNOWLEDGE
Retail
Information Technology

MANAGEMENT
European Partner Channel for Kiosk solution program
South East Asian Retail Partner Channel
South Asia Pacific Marketing

CULTURAL
Direct contact; Australasia, South East Asia, North Asia, Europe
Worked with United States head office organisation

SALES STRATEGY
Proven Sales record with both direct customers and Channel partners
Understanding of political landscapes
Countering competitive strategies and tactics

MARKETING
Localisation of corporate offering
Design, delivery and Project Management of tradeshows, kick-offs, seminars and conferences
Development of Asia Pacific PR strategy
Design and delivery of various education initiatives
Author various Business Case’s for Asia Pacific strategic initiatives – Channel Programs, SEA market entry
Competitive analysis

TRAINING / FACILITATION
Delivery of training courses
Led account planning sessions with internal associates, customers and channel partners

RESEARCH
China – overall market entry plan
South East Asia - indirect channel plan
Europe - new product introduction
Annual marketing plans/ business case development



Languages

English

Other

ADDITIONAL TRAINING

Facilitation skills – 2000
Selling Services – 2000
Managing Professional Services for Results – 1999
Power Negotiations – 1995 & 99
Retail Industry training (annual) – 1994 – 2002
Financial Management – 1999
Targeted Selection Process – 1999
Presentation Skills – 1995 & 99
Power reading – 1989
Problem Solving and Decision Making – 1997
Project Management – 1997
Effective Business Writing – 1996
Communication Skills – 1995
Dale Carnegie Interpersonal Skills Course 1995
Toast Masters (Public Speaking) - 1995


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