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Business Intelligence Specialist

Business Intelligence Specialist

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Relevant Work Experience

Business Intelligence Specialist / Cognos BI Specialist / Information analyst Date
Council Eindhoven and Health sector WijEindhoven 11-2016 | 04-2017
Assignment:
Business and Information analyses, Requirement engineering, Cognos BI and Power BI engineering for the Health sector Wij-Eindhoven and Eindhoven Council. Build new and rebuild Cognos packages and cubes which will benefit the information stream needed by Wij-Eindhoven and the Council of Eindhoven. Current Excel reports will be transformed to Cognos. Build Workspace dashboards for better Efficiency and Quality. Write the Functional and Technical designs to update the Oracle/ Microsoft Datawarehouse and the framework modules with dimensions, facts and measures. Build reports and templates to meet the deliverables for Wij-Eindhoven and the Council of Eindhoven. Within the Wij-Eindhoven sector processes are developed for a new registry system and build Power BI report packages to upgrade management organization.
Goal is to deliver standard Dashboards structures throughout Eindhoven Council and Wij-Eindhoven. Since 2015 the Councils are responsible for healthcare within the community. Wij-Eindhoven is responsible for this care and needs information to measure if the given care results in the correct help for the citizen. Cost and care need to be correct and within budget to reach the set goal.

My task for this development was:
Analyze Operational Source Data (Compass) | Develop and document Business Requirements and definitions | Process design | Develop Functional design ( Business / IT Alignment) | Oracle DB development | Data Analysis, control, validate, source data to be loaded into the Data warehouse | Design Cognos Framework modules | Setup Cognos Transformer reporting cube | Develop Control Workspace Dashboard | Develop Standard report layout and definitions | Develop Dashboards and business reports | Cognos Administration, Rolls and Access management | Power BI Management and Development | KPI/PI report Dashboard development including HTML functionality to the best performance and layout | Functional and Technical management |

Result: Collaborate healthcare throughout the Eindhoven community. Build operational and management information structure to become cost and care efficient in the healthcare within the Eindhoven community.

Tools: Cognos 10.2.2, Cognos 11, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2016, Oracle Server, Oracle BI, Microsoft SQL Server, Microsoft BI, Power BI

Consulting: Financial Management information development | Management information development | Consulting best practice information management | Working SCRUM Agile method | Functional and Technical design | Technical management | Functional management | Data warehouse development, improvement and validation | Business Analyze | Customer analyses, understand and improve customer experience | KPI/PI report and dashboard development.

Business Intelligence Specialist / Cognos BI Specialist / Information analyst Date
Mercedes Benz Customer Assistant Center Maastricht 06-2016 | 11-2016
Assignment:
Business and Information analyses, Requirement engineering and Cognos BI engineering for the Mercedes Customer Assistance Centre World-wide. Rebuild complete Cognos Frameworks to better performance and design for the CAC Helpdesk and support departments. Current Excel reports will be transformed to Cognos Workspace and Workspace advanced dashboards for better Efficiency and Quality. Write the Functional and Technical designs to update the Oracle Datawarehouse and Cognos framework modules with dimensions, facts and measures. Build complete reporting packages to meet the deliverables for World-wide CAC information centers and Mercedes Headquarters. Capture business processes, functional designs and technical designs.
Goal is to deliver standard Dashboards structure throughout CAC and Mercedes Worldwide. Be able to control the Customer Care Centre KPI’s and PI’s Worldwide. The CAC is the European control center; it will become the Worldwide Control center.

My task for this development was:
Analyze Operational Source Data (Compass) | Develop and document Business Requirements and definitions | Process design | Develop Functional design ( Business / IT Alignment) | Oracle DB development | Data Analysis, control, validate, source data to be loaded into the Data warehouse | Design Cognos Framework modules | Setup Cognos Transformer reporting cube | Develop Control Workspace Dashboard | Develop Standard report layout and definitions | Develop Dashboards and business reports | Cognos Administration, Rolls and Access management | KPI/PI report Dashboard development including HTML functionality to the best performance and layout | Functional and Technical management |

Result: Build all CAC and Headquarters KPI/PI Dashboard for the CAC departments and Mercedes worldwide management. Better efficiency will improve Business and the customer experience.

Tools: Cognos 10.2.1, Cognos 10.2.2, Cognos 11, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2013, Oracle Server, Oracle BI, Compass

Consulting: Financial Management information development | Management information development | Consulting best practice information management | Working SCRUM Agile method | Functional and Technical design | Technical management | Functional management | Data warehouse development, improvement and validation | Business analyses | Customer analyses, understand and improve customer experience | KPI/PI report and dashboard development.

Business Intelligence Specialist / Business - Information Analyst Date
Isatis Business Solutions BV 05-2016 | 05-2017
Consulting Partner with knowledge in:
• Business Intelligence
• Information Analyses
• Data Analyses
• Data Management
• Business Analyses
• Information management and Consulting
• Business Intelligence
• Business IT & Management
• Business-ICT alignment
• Cognos BI Developer
• Cognos TM1 Developer
• Business Object Developer
• QlikView Developer
• Microsoft SQL 2005 t/m 2014, Server 20xx, SSRS
• Microsoft Power BI
• Oracle BI -SQL/PLSQL
• Functional design
• Technical design
• Functional Management
• Technical Management
• Report builder
• Management dashboard building
• Report dashboard building
• Data Modelling
• Data validation
• Analytical Data Controlling
• Prince II
• Informatica Powercenter

Constantly looking out for new developments in the Business Intelligence tooling and processes.

BI / ICT Specialist / Cognos BI Specialist / Information Analyst Date
Monuta 05-2014 | 06-2016
Assignment:
Project lead (Self driving) setup Business and Information analyses on existing systems and sources for development of Management, Operational / Financial business frameworks. Teamleader and developer building the complete Cognos Frameworks for, Marketing / Funeral / Insurance / Helpdesk and Progress Reports. Transform Excel and Business Object reports to Cognos Platforms to control Monuta's business, Cost, Efficiency and Quality. (Insurance, Marketing, Funerals and helpdesk). Check and control and upgrade SQL 2012 data warehouse environment. Development of Cognos framework module, collecting source data from several data sources, data tables to build dimensions, facts and measures. Build complete reporting packages to meet the deliverables for the business (Insurance, Marketing, Funeral and Helpdesk).
Goal is to deliver a standard report structure throughout Monuta to control cost, Profit and efficiency. Be able to control the Funeral business in the Netherlands. Get more control on de Funeral business to understand the customer experience.

My task for this development was:
Analyze Operational Source Data | Develop and document Business Requirements and definitions | Develop Functional design ( Business / IT Alignment) | SQL 2012 development | Data Analysis, control, validate, source data to be loaded into the Data warehouse | Design Cognos Framework modules | Setup Cognos Transformer reporting cube | Develop Control Dashboard | Develop Standard report layout and definitions | Develop Dashboards and business reports for the business | Microsoft BI SSRS report building | Cognos Administration, Rolls and Access management | KPI report development | Functional and Technical management |

Result: Build all Business information and KPI reports for Monuta's Marketing, Funeral, Insurance and Helpdesk department. Cost efficiency will increase the gross margin and profit. Better efficiency will improve Business and the customer experience.

Tools: Business Objects 4.0, Cognos 10.2.1, Cognos 10.2.2, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2013, Microsoft SQL Server 2012, SQL 2012 Management studio, Microsoft SSRS, Topdesk

Consulting: Project leading | Financial Management information development | Management information development | Consulting best practice information management | Working SCRUM Agile method | Functional and Technical design | Technical management | Functional management | Data warehouse development, improvement and validation | Business analyses | Customer analyses, understand and improve customer experience | KPI report development | Business information management and improvement | Prince II

BI Specialist (Powercenter ETL, Qlikview, Cognos Framework – Reporting - Design ) Date
ProRail 02-2013 | 11-2014
Assignment:
Business and Information analyses on existing systems and sources for development of Management, Operational / Financial business frameworks. Build complete Framework, Project Financial / Progress Reports for ProRail Project Board. ProRail Project development progress need to reported to the government. As Scrum Member Transform Excel reports into Qlikview and Cognos Platforms to control all ProRail Projects, Cost, Efficiency, Quality and progress. ETL Development in Informatica Powercenter on SQL 2012 data warehouse environment. Development of Qlikview and Cognos framework module, collecting source data from several data sources, data tables to build dimensions, facts and measures. Build complete reporting packages to meet the deliverables, business and government rules.
Goal is to deliver a reporting Project structure throughout ProRails business and the government to control the projects developments.

My task for this development was:
Analyze Operational Source Data | Develop and document Business Requirements and definitions | Develop Functional design ( Business / IT Alignment) | ETL Informatica Powercenter development | SQL 2012 development | Data Analysis, control, validate, source data to be loaded into the Data warehouse | Design Qlikview modules and reports | Design Cognos Framework modules | Setup Cognos Transformer reporting cube | Develop Control Dashboard, Develop Standard report layout and definitions | Develop Dashboards and business reports for the business

Result: Build and update the Data warehouse for the complete ProRail Business and external reporting to the government which reflects ProRails KPI’s with the government.

Tools: Cognos 10.2.1, Cognos 10.2.2, Cognos Framework Manager, Cube, DMR and Relational model development, Qlikview, Office 2013, Microsoft SQL Server 2012, SQL 2012 Management studio, Powercenter Informatica, Jira

Consulting: Financial / Project planning development | Management information development | Consulting best practice information management | Working SCRUM Agile method in multifunctional teams | Functional and Technical design | Data warehouse development, improvement and validation | Business analyses | KPI report development | Business information management and improvement |


Cognos BI Framework and reporting modular goods transporting Date
ProRail 09-2012 | 02-2013
Assignment:
Business and Information analyses on existing systems and sources for development of a transport framework. The goods train transport regulation has to be met and reported to the government. Control needs to be measured on goods travel regarding hazardous substances. Business ICT Alignment is setup to build the reporting needs to measure the goods transport up to 20 measures and dimension are needed in the reporting module to measure which dangerous wagons in a goods train are not allowed next to each other. This to rule out explosions when a collision would occur. In a development of 4 people we upgraded the database with the calculated measures and dimensions, next the Business Objects report where converted to Cognos Reporting module was upgraded with the measures and dimension to be able to report the newly created and needed measures by government rules.
Goal is to build a new goods travel report system to control the carrier on the goods train division, making sure it is setup by government rules for better and safer travel on the railway tracks.

Convert the complete information application from Cognos 8.4 to Cognos 10.1.1 and 10.2.1. Installed Cognos, convert content store, Rolls and Rights and reports. Test the overall installation and upgrade. Transferred the complete application to the Technical management.

My task for this development was:
Analyze Operational Source Data | Develop and document Business Requirements and definitions | Develop Functional and Technical design (Business/IT Alignment) | Data Analysis, control, validate, source capturing by Data warehouse | Setup Cognos Framework reporting module | Setup Cognos Transformer reporting cube | Develop Control Dashboard | Develop Standard report layout and definitions | Technical management | Functional management |

Result: To control the carriers of goods train making sure the wagons of the train are divided by government rules, the government is the owner of the report rules and check it accordingly.

Tools: Business Objects 4.0, Cognos 8.4, Cognos 10.2.1, Cognos 10.2.2, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2013, Microsoft SQL Server 2012, SQL 2012 Management studio, Jira

Consulting: Passenger transport | Train composition information development | Consulting best practice information management | Working SCRUM Agile method in multifunctional teams | Functional and Technical design | Data validation | Business Analyses | KPI report development | Business information management and improvement |

Report development Transport Budget Application Achmea Date
Achmea 09-2012 | 10-2012
Assignment:
Business and Information analyses on existing systems and sources for development of a travel budget framework. To calculate the travel cost and budget, a new travel budget Application is being developed. The application data is being captured in a new developed database. Reporting development down to travel budget product details are needed to manage the travel cost. A complete new Web application is being developed to handle the travel cost and budget. Reports are developed for the layout and query to show the results per employee. The team implemented the application via the web application of Achmea.
Goal is to manage the complete travel cost and budget for the business down to employee level.

My task for this development was:
Analyze Operational Source Data | Develop and document Business Requirements and definitions | Develop Functional design | Develop technical design (Business/IT Alignment) | Data Analysis, control, validation | Develop Standard report layout and definitions |

Result: To develop a complete new travel budget application to manage and handle the travel cost and budget, to make the business more aware. Efficiency will increase when travel cost can be measures and controlled.
Tools: Cognos 10, Office 2013, SQL 2012 Management studio, Jira

Consulting: Travel information development | Consulting best practice information management | Working SCRUM Agile method in multifunctional team | Functional and Technical design | Data validation | Business Analyses | KPI report development | Business information management and improvement |

Team leader Cognos BI – Service Level (SLA) reporting development Date
vtsPolitie Nederland 05-2012 | 09-201
Assignment:
Information analyses on new to be developed Service Level Agreement (SLA) reports which are built in Cognos 7. Alignment needed, Business actions need improvement for better decisions. Service Level Agreement (SLA) Reports need to be upgraded from Cognos 7 to Cognos 8.4. Team leader of a Cognos team of 3 members to develop Service Level reports in Cognos 8.4. We build the definition and development requirements with the team for which I set the alignment between IT and the Business for the service desk.
Goal is to build a complete SLA Dashboard in Cognos and stop any Excel or Access reports

My task for this development was:
Team Leader of a team of 3 people to setup definition and development according to plan and in time | Analyze Source Data | Develop and document Business Requirements and definitions | Develop Functional design (Business/IT Alignment) | Data Analysis, control, validate, source capturing by data warehouse | Setup Cognos Framework reporting module | Develop Report Studio, Analysis Studio reports | Develop Service Level Agreement (SLA) dashboard | Develop Standard report layout and definitions

Result: To develop and align the Management and Service Level Agreement reports to measure and control the Service of the Servicedesk

Tools: Cognos 8.4, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2013, SQL 2012 Management studio

Consulting: KPI report development | Consulting best practice information management | Working SCRUM Agile method | Functional and Technical design | Technical management | Functional management | Data validation | Business Analyses | Business information management and improvement |

Business Intelligence Specialist / Data analyst / Information analyst Date
Atos Nederland BV 02-2012 | 04-2016
Consultancy in:
• Business Intelligence
• Information Analyses
• Data Analyses
• Data Management
• Business Analyses
• Information management and Consulting
• Business Intelligence
• Business IT & Management
• Business-ICT alignment
• Cognos BI Developer
• Cognos TM1 Developer
• Business Object Developer
• QlikView Developer
• Microsoft SQL 20xx, Server 20xx
• Oracle BI -SQL/PLSQL
• Functional design
• Technical design
• Functional Management
• Technical Management
• Report builder
• Management dashboard building
• Report dashboard building
• Data Modelling
• Data validation
• Analytical Data Controlling
• Prince II
• Informatica Powercenter

Constantly looking out for new developments in the Business Intelligence tooling and processes.

Cognos BI Authoring, Modelling, Infrastructure and reporting developer Date
Avery Dennison 09-2010 | 01-2012
Assignment:
Extended Business and Information analyses with all business departments to upgrade the current Excel and Access reports. Its very time consuming as each Department develops the same type of report. Definitions and ambitions are not aligned throughout the business. Business alignment is required. Business decision improvement is needed. Business-ICT alignment needed to develop a validated Data warehouse by IT. Complete alignment on reporting development needs to be setup in Cognos. In a development team of 8 people we developed the complete International Business management information system in Cognos.
Goal is to develop the complete reporting definitions and dashboards in Cognos and stop self-build reports in other systems.

My task for this development was:
Analyses of Financial and Operational Source Data | Develop Business Requirements | Develop Functional design (Business/IT Alignment) | Data Analysis, control, validate, source capturing by Data warehouse | Setup Cognos Framework reporting module | Develop Report Studio, Analysis Studio reports | Develop Management Dashboard | Develop Financial Dashboard | Develop Control Dashboard | Develop Standard report layout and definitions

Result: Develop the Cognos environment and alignment throughout the business, which increased efficiency and business decisions.

Tools: Cognos 8.4, Cognos 10, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2010, Microsoft SQL Server 2008, SQL 2008 Management studio

Consulting: Production management information development | KPI report development | Consulting best practice information management | Working SCRUM Agile method | Functional and Technical design | Data warehouse development and validation | Business Analyses | Business information management and improvement |

Cognos Reporting structure developer Date
Royal Bank of Scotland (RBS) 09-2009 | 09-2010
Assignment:
The Royal Bank of Scotland merged with the Retail Market of the ABN-AMRO Bank.
The RBS build a complete new Data warehouse, where Cognos will be used for report development. Standard reports need to be developed in Cognos by Manager, Department and Retailer. Cognos Report Studio and Analysis Studio will be the reporting tools
In a reporting team of 6 people we develop the complete International reporting structure for the Retail Market in Cognos. Next an internal reporting team will be trained to maintain and develop the reporting structure.
Goal is to develop and maintain the reports for the Retail Market for the business to pro-active react on the market.

My task for this development was:
Analyze Financial and Operational Source data, Data warehouse data | Develop Business Requirements | Management and departmental requirements, Data Analysis, control, validation, Develop Management Dashboard | Develop Operational Dashboard | Develop Report Studio, Analysis Studio reports | Develop Standard report layout and definitions

Result: Business reports are developed and a reporting team had been trained, maintenance will be handled by this team.

Tools: Cognos 8.4, Cognos Framework Manager, Cube, DMR and Relational model development, Office 2010, SQL 2008 Management studio

Consulting: Financial banking management information development | KPI report development | Consulting best practice information management | Working SCRUM Agile method | Functional and Technical design | Data warehouse development and validation | Business Analyses | Business information management and improvement

Business Intelligence / Data / Reporting / Information Analyst Date
Dutch Railway Company (NS) 06-2006 | 05-2009
Assignment:
Extended Business and Information analyses with all business departments to upgrade the current Excel and Access reports. Data is not consistent, reports are inaccurate, wrong business decisions are result of these issues. Report development, performance and accuracy need to improve. Data warehouse needs to be developed to build the reports per Manager and Department. Reports will be developed in Cognos, one system where the data is channeled.
In a team of 4 people all source systems are analyzed to setup a functional design to build the Data warehouse
Goal is to setup all definitions and reporting developments in Cognos to make sure the Business alignment is settled.

My task for this development was:
Analyze Financial and Operational Source Data | Translate Business requirements into Functional design development (Business/IT Alignment) |Enhance current Excel and Access reports to macro reports using VBAscript and Macro technology on Cognos preparation| Data analysis, Control, validation Source data to Data warehouse | Project development setup and control, coordinated per Department | Develop Cognos Framework modules | Develop Standard report layout and definitions | Develop Management Dashboard | Develop Financial Dashboard | Develop Control Dashboard | Report team setup, coordinate between Front office and Management | Quality Improvement Management, performance Management setup

Result: Report development and definitions are handled in Cognos. Analyses, quality and quantity have improved. Complete business control has improved which resulted in a quick return on investment.

Tools: Cognos 8.4, Cognos Framework Manager, Relational model development, Office 2010, SQL 2008 Management studio

Consulting: Customer service information development | KPI report development | Consulting best practice information management | Functional and Technical design | Data validation | Business Analyses | Business information management and improvement |

Director Data Intelligence BV (Freelance BI Specialist) Date
Data Intelligence BV 06-2006 | current

Since 07-2006: Director of Data Intelligence BV as Senior Business Intelligence Specialist, Information Analyst, Business Analyst, Data Analyst.

From 05-2016 to 05-2017: Isatis Business Solutions BV as Business Intelligence Specialist

From 02-2012 to 04-2016: Atos Netherlands BV as Business Intelligence Specialist / Consultant

From 07-2006 to 02-2012: Freelance Specialist in Business Intelligence (Cognos - Business Object - Qlikview - Microsoft report builder)

From 02-2012: Computer Specialist, building, fixing and installing computers and small networks. for BDI_BV




Previous experience
EUROPEAN RESEARCH & PLANNING COORDINATOR / BUSINESS ANALYST Date
Twenty4help 02-2004 | 07-2006

Assignment:
Reports to measure Callcenter activities are developed in Excel and Access | Validation and control is very difficult which results in wrong business decisions | Improve efficiency and performance, Datawarehouse will be built to channel the data in one system | Maintain quality, performance and control, Cognos will be used to build reports according the SLA (Service Level Agreement)

In a team of 4 we analyzed all source systems, build the Functional designs as input for the Datawarehouse build.
Goal is to use Cognos as the reporting tool to develop all definitions, and reports for complete Business alignment.

My task for this development was:
Data Analysis, Validation and collection in all source systems for all contact channels | Translate Business requirements into Functional design (Business/IT Alignment) |Enhance current Excel and Access reports to macro reports using VBAscript and Macro technology on Cognos preparation | Data analysis, Control, validation Source data to Datawarehouse | Develop Cognos Framework modules | Report team setup, coordinate between Front office and Management | Develop Standard report layout and definitions | Develop Management Dashboard | Develop Operational Dashboard | Set Targets and goals for team and personal improvement | Hardware and Software problem management | Improve and discuss SLA agreements with customer and team | Control and discuss personal, employee development

Result: All reports are developed in Cognos, there is more time for analyses, quality, quantity, efficiency control.
Performance has improved which results that targets are reached.

TEAM LEADER OPERATIONS CALLCENTER Date
Twenty4help 12-2000 | 02-2004

Assignment:
Team leader Callcenter for technical support teams: Microsoft, Compaq, Sharp, Sharp Mobile, LGE Benelux, Minolta, Gericom, is responsible for the performance of the team | He builds and maintains his own reports which is very time consuming |Customer contacts need to be captured in Data warehouse |Quality and performance needs to be improved, therefore reports need to be built in Cognos | SLA customer Service Level Agreement can be met

The Call Center team works with tight restrictions (KPI's)
The team leader builds his own reports, agents and team performance need to be within KPI's restrictions

My task for this development was:
Enhance current Excel and Access reports to macro reports using | VBAscript and Macro technology for business contingency | Manage the support teams | Account Management, Contract Management with client | Develop Costing / performance reports | Analyze, research team result for improvement | Database program control for technical support team | Analyze and build Forecasting, Staff planning | Develop Team and individual Performance control | Productivity Control

Result: A development team builds all reports for the business.
Performance and development has increased due to better control.

Opleiding interimmanager

Relevant Experience

Business Intelligence IT & Management 15 Year
Business Analyst / Information Analyst 15 Year
Cognos 7 / 8 / 10 / 11 developer 15 Year
Microsoft SSRS, SQL, MySQL, Sybase, DB2, Oracle 15 Year
Oracle BI / Oracle SQL 10 Year
Powercenter Informatica 1 Year
Cognos 10 TM1 developer 1 Year
Data Analyst / Data Validation 15 Year
Reporting developer 15 Year
Microsoft SSRS 2 Year
Microsoft Power BI 2 Year
QlikView developer 3 Year
Business Object developer 3 Year
Tableau Developer 1 Year
Data Vault Modelling 3 Year
Functional design 10 Year
Technical design 10 Year
Functional Management 10 Year
Technical Management 10 Year
ITIL III 6 Year
PRINCEII 5 Year
VBA Scripting 10 Year
Relevant Training
Training Year & City Certificate
Powercenter Informatica 2014: Utrecht Yes
Prince II 2012: Zaltbommel Yes
Microsoft SSRS, SQL 2005 t/m 2012 2013: Utrecht Inhouse Training
Payment system and SEPA DD / CT 2015: Utrecht Inhouse Training
Metadata Management 2012: Utrecht Inhouse Training
Information Analyses 2012: Utrecht Inhouse Training
Data vault Modelling 2012: Utrecht Inhouse Training
advanced Dimensional modelling 2012: Utrecht Inhouse Training
QlikView 2012: Utrecht Inhouse Training
SAP - (BO) Business Objects 2013: Utrecht Inhouse Training
Rule speak - Semantics of Business Vocabulary and Business Rules (SBVR) 2012: Utrecht Inhouse Training
ITIL III 2010: Utrecht Yes
IBM C8 BI Report Authoring & Modelling FastTrack 2008 : Nieuwegein Yes
IBM C8 BI Framework Manager: Develop Metadata Modelling / Impromptu 2008 : Nieuwegein Yes
SAS Programming 1 and 2 2008: Huizen Yes
Cognos BI Adhoc Querying 2008 : Nieuwegein Yes
Management assertiveness: Communication and behavior technique 1998: Weert Yes
Expertise BI and BA met IBM Cognos 10 2012: Utrecht Inhouse Training
Information Modelling 2012: Utrecht Inhouse Training
Dimensional Modelling 2012: Utrecht Inhouse Training
Cognos BI FastTrack Administrator 2012: Utrecht Inhouse Training
Change Management / Project management / Team leader MT level 2001: Maastricht Inhouse Training
Management Presentation Training 2002: Maastricht Inhouse Training
VBA scripting, reporting design, macro building 2001: Maastricht Inhouse Training
COPC: Customer Operations Performance Centre (Quality and services) 2003: Maastricht Yes
Team leader management training (Coordination and development) 2003: Maastricht Inhouse Training
Emergency response 2002: repeat till 2005 Yes
Marketing and Sales (Middle Management) 1998: Weert Yes

Consultancy interimmanagement a.i. kerncompetenties

Relevant Competence
Competences Branches
Business Intelligence Call Centre activities CRM / ERP
Advising (Consultancy) Banks
Data management Management consultancy activities
Data-analyses Plastic Product development
Change management Passenger transport (Dutch Railway)
Information management Computer repair, management, software - hardware
Information analysis and content authoring Technical testing and analyses
Analyses development methods and technique Funeral organization
Service level management and control Insurance organization
Specification requirements definition and control Urban Transport
Technical advise Police / Government
Functional management Councils
Technical management
Business Analyses / Scrum Method

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