Flex Manager

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International Credit Manager

International Credit Manager

Work Experience

08-2002 till present
B to B

Operational responsible for credit management, Accounts Receivables and Sales Support.
Optimizing a decentralized Credit Management organization in Europe. Credit Control, collection and Accounts Receivables.
Managing a team of collectors decentralized in Europe, coaching, motivating, training.
Performing reviews, personnel development plans, etc.
Optimizing internal collection processes
Optimizing customer database in SAP
Optimizing and maintaining customer relations
Implementing an automated sales accrual system in SAP to support the sales bonuses for customers.
Creating and maintaining narratives for the purpose of the Sarbanes & Oxley law.
Leading a project with the result of the implementation of global credit insurance for the lifestyle division.
Performing periodic audits together with internal Audit department and KPMG.
Leading a project with the result of the implementation of the SAP module Financial Supply Chain Management. Specifically:
Collection management
Dispute management
Creating and maintaining working capital forecast.
Leading a project for the implementation of a program called Speedavis. (automated posting and allocation of incoming payments)
Handover of the Accounts receivable tasks to our SSC in Hungary.
Set up procedures for- and managing the monthly financial close.
Playing a crucial role in advising the MT on sales and credit control issues.
Reporting to MT and Corporate in the USA.
Regular visits to key accounts and Distributors abroad in the EMEA region
Managing the blocking and releasing of orders to be delivered.
Maintaining contacts with vendors, credit insurance, collection agencies, IT service agencies)

05-1999 till 07-2002
B to C

 Operational responsible for credit management, Accounts Receivables and Sales Support.
 Setting up bank accounts in various European countries
 Set up of FTP connections between the banks and our software programs for automated inflow of incoming payments from debtors straight into our A/R system.
 Set up of various different payment methods in the served countries related to local habits and laws. (Direct Debits, payment forms etc.)
 Set up of a call centre in Amsterdam supporting the European collection and invoicing department, recruiting “native speakers”
 Set up of a dependence call centre in Frankfurt, Germany Specific for the German market.
 Frequently recruiting new staff for these departments.
 Daily management over a 35 FTE strong department (different languages)
 Creating, Implementing and maintaining a reporting and scoring system.
 Regular contacts and visits to the financial institutions in the various countries, keeping us up to date on the latest developments and making sure our systems were kept up to date to these changes.

08-1996 till 04-1999
B to B

 Managing the total AR portfolio for the Netherlands and Export (outside Europe)
 Managing the sales support department (3 FTE). Checking invoices orders etc.
 Managing the order blocks.
 Frequently customer visits.
 Managing 2 FTE in the credit management department.
 Reporting to the financial director and USA based corporation.
 Specific projects::
o Implementation of the fixed asset module in SAP for the European entities.
o FTP implementation between banks and AR systems enabling us an automatic import of the incoming payments and allocating them to the correct line items.
 Operational responsible for credit management, Accounts Receivables and Sales Support.
 Link between Sales department and Credit Management.
 Setting up clear credit policies.
 Setting up clear guidelines and procedures for Sales Support and Credit management.

01-1982 t/m 08-1996
Various B to B and B to C

 Various projects leading to improvement of procedures and reducing credit risks and write offs at various companies. Gaining experience and knowledge in the field of Credit Management

Education

MAVO 4 1970-1974
MTS BOUWKUNDE 1974-1977
HTS BOUWKUNDE 1977-1979
PD BOEKHOUDEN 1982
MBA 1985
SPD 1987
Various credit management courses.

Drivers License, Own Transportation

Skills

 International credit management, 30+ years experience
 Self made Credit manager
 managing international teams of credit controllers/managers in the EMEA area
 Setting targets for the department, individual and in general
 cash flow forecasts
 Working capital control and forecasts
 Contract terms negotiations
 Credit term negotiations and controlling
 Risk assessments, frequently reassess
 Credit insurance
 Respecting high standard of cooperation and communication between internal departments
 Extensive reporting skills, dashboards, forecasts and result reporting
 IT minded. implementation of new modules, configuration, testing.
 HR activities such as frequent competence assessments of the team members, target settings using KPI's etc.
 Team appraisals
 Extensive Sarbanes and Oxley experience. Setting up and maintaining


Languages

: orally Reading/writing
Dutch : Native tongue Native tongue
English : fluent Fluent
German : Fluent Fluent
French : School level Moderate


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