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IT/Business-Organization-Project Manager

IT/Business-Organization-Project Manager

Work Experience

Current position

Since august 2006: PALO ALTO SA (Lugano),

Palo Alto is an office automation and document archiving / management company leader in Tessin, certified partner Docuware and competence center Panasonic and Toshiba

ACCOUNT MANAGER
Responsible for sales and business development in the territory of Tessin. Operates directly sales in the area of Lugano.
Manages the sales team of 2-3 sales consultants, the maintenance service of 2-4 technicians and coordinates the back-office processes. Reports to the Managing Partner.
The offer of solutions and services is about digital multifunction systems, electronic archiving software (Docuware) implementation projects and IT/office automation systems. Customers are in all market segments: banks, finance, manufacturing, commerce, services and public administration.
Manages relationships with customers and with business partners in Switzerland and Italy. Main activities performed are:
Identification and qualification of business opportunities and customer projects, sizing and planning of projects and proposals
Closing of contracts, planning installations, sales budget and forecast management for the team
Management relationships with business partners Panasonic (Italy and Switzerland) and Toshiba (Zurich); Manages leasing financing project contracts, in partnership with major Swiss banks;
Planning of the launch of new products and coordination in the participation to events and exhibitions;
Coordination of the internal help desk and maintenance service of 2+2 technicians, and of the addressing of maintenance calls to the appropriate internal service or external business partner

Professional experiences

February 2001 to August 31st 2005: IBM

April 2004 – August 2005: SERVICE SALES REPRESENTATIVE (Lugano, Zurich)

Responsible in Tessin and Central Switzerland for sales and business development of value added services and solutions in the sector GMB (Global Midmarket Business) for the industrial, public and banking industries. Activity in the identification, management and closing of services sales opportunities for IT projects, innovative solutions, ERP (Oracle and SAP) services and consultancy, managing customer relationships. In particular:

Development, identification and qualification of territory services opportunities; education of resources and Business Partners on services offerings; distribution of services opportunity to appropriate owning channel.

Analysis for the development of services and solutions sales with Creation of a plan to increase IBM services sales

Launch of the Application Management Services (AMS) for Oracle ERP customers, in partnership with external ERP service delivery partners.

Reporting of services revenues and outlooks to IBM Headquarter in Zurich and to IBM Central region (Germany).

February 2001 – March 2004: PROJECT MANAGER (IBM Italy, Milan)
2003 - 2004: offering principal. Responsible in the ERP practice for engagement/offering and project management of Oracle EBS (e-Business Suite) and SAP projects and Application Management Services (AMS) for customers in the sector GMB (Global Midmarket Business); Focal point in 2003 for Italy at EMEA level in the IBM Oracle ERP team.

2003: responsible member of the IBM team in the bid for the new ERP Portal solution to Gruppo Fiera Milano, won by IBM (Global Value) in partnership with Oracle, within the scope of the creation of the new exhibition center in Milan (Rho).

2001-2002: project manager responsible in the ERP practice for engagement/offering and project management of SAP/R3 projects and services. Senior consultant in controlling and management accounting.

Senior consultant for: new SAP controlling system implementation project in Nextra SIM, Milano; SAP assessment for Assicurazioni Generali, Trieste;

Project manager for: unbundling reporting project in Edison (Milano), SAP implementation in Mediaset (Cologno M.), information systems assessment project in Arcelik (Istanbul).

June 1998 – February 2001: PRICEWATERHOUSECOOPERS MCS (Milan)

PROJECT MANAGER, SENIOR CONSULTANT.
2000: CSQ/UNI EN ISO9001 internal project. Responsible for the design and deployment of the processes for the service line Technology Solutions;

2000: Oracle reporting system (Activa) implementation project in IVECO (Torino), concerning the industrial accounting processes with activity based costing. Responsible for the process analysis and design;

1999: SAP/R3 implementation project for MEMC Inc. (U.S.) - multinational enterprise leader in the manufacturing of components for microprocessors. Project manager for Italy (Novara / Merano).
Project based on the SAP methodology, with full implementation and international roll-outs, change management and training, managed in co-operation with a Core-team in USA;

1998: SAP/R3 implementation project for Lonza S.p.A. (Milan) - multinational chemical company owned by Alusuisse group. Responsible for management accounting, product costing and profitability analysis.


August 1997 – June 1998: SIEMENS NIXDORF ENTERPRISE CONSULTING (Milan)

SENIOR CONSULTANT.

SAP/R3 implementation project for Banco di Brescia (CAB S.p.A., Major italian bank). Responsible for budget management and cost control;

SAP/R3 configuration project for KSB Italia S.p.A. (Milan) – Medium German group manufacturing hydraulic pumps. Responsible of the design and implementation of a Product Costing and Activity Based Management reporting system.
February 1996 – August 1997: GRUPPO MET (Italian consulting group, Milan)

SENIOR CONSULTANT.

Project for the implementation of SAP/R3 in Nylstar S.p.A. (Joint Venture between Rhone Poulenc and SNIA). Responsible for cost planning and management accounting.

Co-operation in projects of information systems reorganization for medium business italian companies.
April 1995 – February 1996: ERNST & YOUNG (Milan)

TECHNOLOGY MANAGER.
Internal Project within the international audit innovation program, concerning new information systems implementation and network infrastructure deployment (Novell, Lotus Notes). Responsible in Italy for business process analysis, IT requirements assessment; Budgeting, transition planning; Project management.

May 1992 – April 1995: FORBO S.A. (Giubiasco, Switzerland)

1993: SENIOR ANALYST.

SAP/R3 implementation internal project for the information system renewal. Business process analysis and system configuration in the areas of Finance (FI) and Control (CO), in coordination with a team of SAP Italia S.p.A. consultants.

1992: ANALYST.

Analysis of enterprise core processes and the existing information systems, within the scope of the new information system selection project;

Software development and co-operation in the EDP management.

May 1991 – May 1992: CDS CONCEPT S.p.A. (Milan).
ANALYST/PROGRAMMER.

Application software development in Unix/Oracle*Forms/PL*SQL environments, for AEM (Milano) and SNAM (San Donato).
1988 – February 1991: FREELANCE.

Application software development for Italian firms with Clipper and DBase III/IV;

Contract with the University of Milan, for the management of the multimedia and education research laboratory of the CTU, University Multimedia & Research Center;


Education

Master course in business administration, SDA/Bocconi Milan
Bachelor in computer science, State University of Milan

TRAINING

With IBM:
Faszination kommunication erfolg; Auftreten praesentieren wirken; Kommunizieren mit top executives - IBM Schweiz (Zurich, 2004-2005)
Signature selling method, IBM course (Milan, 2001)
MySAP.com, IBM (Milan, 2001); Oracle EBS seminars (IBM, 2003)

With PricewaterhouseCoopers:
E-Business strategy e organization models, Sole24ore (Milan, 2000)
E-Business and business processes, PwC (Milan, 2000)
PPM methodology - program & project management (Milan, 2000)
SAP IS-U/CS (Utilities) – complete training program, SAP Italia (Milan, 2000)
FCM – financial & cost management, PwC (Milan, 1999 and 2000)

Other:
SAP/R3: controlling e profitability analysis (Milan, 1998), complete introduction program FI, CO, MM, SD, (Giubiasco, 1994)
Lotus Notes administration (London, 1995), Unix, C, CSP/AD (Milan, 1993), Oracle*Forms (Milan, 1991)


Skills

Consulting (Controlling/Finaz), Offering-sales (IT/ERP), Technology (IT/ER>P), Management and organization, Project Management.

Languages

English fluent, written and spoken
German good/very good (B2), written and spoken
Italian mother language


Other

Assignments and experiences abroad

United States
During May 1999, with PricewaterhouseCoopers, one month by Memc Inc. in Saint Louis (MO), for the roll-out in Italy of the Memc headquarter SAP model.

Turkey
In June 2003, for IBM, assignment of one month by the Arcelik Group in Istanbul as project manager.

Additional information
Associate to the Swiss Chamber of Commerce in Italy
Associate to ATED (Associazione Ticinese Elaborazione Dati)


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